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Donovan just proves the next point about the accuracy of the data/survey.
The company's scores are so high there's some concern that they can't be completely trusted: that Apple users are so passionate "almost fanatic" about the company and its products, they're not quite as objective as other computer owners.
and
Tempting as it may be to suspect that Apple owners are prone to exaggerate when asked subjective questions, they are much less likely to exaggerate the number of times a system needs repairs.
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