I copied and pasted this from the ARS forum
I am pretty pissed off
[QUOTE KEVIN / ARS]
We have been addressing the rewards issue internally and have came up with the following actions we will take. Heres the deal
1. All Gift Cards in the order queue will be removed and 100% of the points will be transferred back to your account. Its not all bad news...
2. Every single order currently in the queue will be placed BEFORE Oct1. Karen is now entirely working on rewards, no more hang ups or slowdowns. So she can now keep up with the demand.
3. Anything ordered between now and Oct 1 should be fulfilled by Nov 1. We'll try our best to keep the wait below 30 days going forward.
We apologize for the delay that has happened, but as of today, those delays will be gone and the rewards store that you came to love will be back.
Worst case scenario here is for ppl that had gift card orders placed. I know you have been waiting for months to get them. Just think of it the best way you can, if we kept the store in the same shape as its in now you would have had to wait probably longer than Nov1 anyway. So if you are one of these people, Im hoping that overall this will be a quicker solution.
I am pretty pissed off
[QUOTE KEVIN / ARS]
We have been addressing the rewards issue internally and have came up with the following actions we will take. Heres the deal
1. All Gift Cards in the order queue will be removed and 100% of the points will be transferred back to your account. Its not all bad news...
2. Every single order currently in the queue will be placed BEFORE Oct1. Karen is now entirely working on rewards, no more hang ups or slowdowns. So she can now keep up with the demand.
3. Anything ordered between now and Oct 1 should be fulfilled by Nov 1. We'll try our best to keep the wait below 30 days going forward.
We apologize for the delay that has happened, but as of today, those delays will be gone and the rewards store that you came to love will be back.
Worst case scenario here is for ppl that had gift card orders placed. I know you have been waiting for months to get them. Just think of it the best way you can, if we kept the store in the same shape as its in now you would have had to wait probably longer than Nov1 anyway. So if you are one of these people, Im hoping that overall this will be a quicker solution.


Comment