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Sorry that it took me a while to reply to this, but I have been offline for a few hours.
Your issue is valid and I am sorry you have had a problem. I can assure you however that posting is not driving our making a change or fixing an issue or problem. We have very strict guidlines, policies and proceedures and we follow them for the protection of everyone.
When an account has an aggregate of $5K loaded, we are required, to be compliant with The Patriot Act, etc... to have more identification. Sometimes it takes some time to authenticate the data, sometimes the data emailed or faxed is unclear.
We do not make money or friends when we block accounts and we don't do that lightly.
I hope this clears things up. Please email me if you have other questions.
C
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