Paycom customer receipts auto junked by Hotmail

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  • Nutella
    Confirmed User
    • Jul 2003
    • 2792
    #1

    Paycom customer receipts auto junked by Hotmail

    So I joined a site yesterday and looked for the receipt to get my info (user/pass) and member ID to cancel and the receipt was in the junk mail/trash folder.

    For your average customer I don't think many will go looking in their junk mail/trash for their receipts.

    This could be a chargeback issue.

    If it's happening to Paycom it must be happening to others as well.

    Can it be resolved?
    Tags: None
    • chupacabra
      Confirmed User
      • Sep 2002
      • 3626
      #2
      funny you bring this up... i have been having a similar problem intermittantly receiving notifications of new sales/rebills from both ccBill and Verotel lately... they *occasionally* are going into the bulk/junk folder, very odd..
      ...promise her a defamation, tell her where the rain will fall..

        Comment

        • Nutella
          Confirmed User
          • Jul 2003
          • 2792
          #3
          Some sites auto generate your password so it's not easy to remember.

          The user would have to reference to their receipt to check.

          Anyways I think this is fairly bad.

            Comment

            • Dirty F
              Too lazy to set a custom title
              • Jul 2001
              • 59204
              #4
              Maybe you should upgrade and buy your own [email protected].

                Comment

                • johnbosh
                  Confirmed User
                  • Aug 2002
                  • 8965
                  #5
                  Originally posted by Battuss
                  Maybe you should upgrade and buy your own [email protected].
                  Most users use hotmail I think

                    Comment

                    • Rich
                      So Fucking Banned
                      • Jan 2003
                      • 11486
                      #6
                      Originally posted by Battuss
                      Maybe you should upgrade and buy your own [email protected].


                      Not all customers have [email protected] addresses, that's far from a solution.

                        Comment

                        • Nutella
                          Confirmed User
                          • Jul 2003
                          • 2792
                          #7
                          Originally posted by Battuss
                          Maybe you should upgrade and buy your own [email protected].
                          I have plenty of my own domains

                          I use hotmail to avoid getting spam to my .com addy's

                          But most users use free based email to join sites.

                            Comment

                            • chupacabra
                              Confirmed User
                              • Sep 2002
                              • 3626
                              #8
                              Originally posted by Battuss
                              Maybe you should upgrade and buy your own [email protected].
                              thats the thing... i *am* using [email protected] and the emails are being labeled as bulk regardless (through imail), its intermittant but definitely happening daily..
                              ...promise her a defamation, tell her where the rain will fall..

                                Comment

                                • FiReC
                                  Confirmed User
                                  • Jan 2002
                                  • 2350
                                  #9
                                  hmmm that is not good.
                                  www.nubilefilms.com | www.nubiles.net | www.anilos.com | tubescript.nubiles.net | icq4162727

                                    Comment

                                    • TheWildcard
                                      So Fucking Banned
                                      • Jun 2004
                                      • 4759
                                      #10
                                      hotmail is fucked up

                                        Comment

                                        • Drake
                                          Hello world!
                                          • Mar 2003
                                          • 12508
                                          #11
                                          Not sure if Paycom can do anything about this, because the junk happens on the Hotmail end. They junk a lot of legitimate emails.

                                            Comment

                                            • bigfrank
                                              Confirmed User
                                              • Aug 2004
                                              • 107
                                              #12
                                              Hotmail is sending pretty much everything to junk folder if by default junk filter is set at enhanced or exclusive. I can send from other accounts to my hotmail account and they go straight to junk folder. Set at low they come thru ok though.

                                                Comment

                                                • Jace
                                                  FBOP Class Of 2013
                                                  • Jan 2004
                                                  • 35562
                                                  #13
                                                  makes sense,.....a reciept from pornslutscum.com obviously looks like junk mail or spam.....

                                                  maybe the billers should take this up with hotmail

                                                    Comment

                                                    • PimpRoll
                                                      Confirmed User
                                                      • Apr 2003
                                                      • 1053
                                                      #14
                                                      Originally posted by JaceXXX
                                                      makes sense,.....a reciept from pornslutscum.com obviously looks like junk mail or spam.....

                                                      maybe the billers should take this up with hotmail
                                                      Legitmate businesses can contact Hotmail and they will let your mail through.

                                                      Paycom just needs to make the call.

                                                        Comment

                                                        • Chris Mallick
                                                          Confirmed User
                                                          • Jan 2002
                                                          • 679
                                                          #15
                                                          We are looking into this now.


                                                          C

                                                          Chris Mallick
                                                          [email protected]

                                                            Comment

                                                            • Nutella
                                                              Confirmed User
                                                              • Jul 2003
                                                              • 2792
                                                              #16
                                                              Originally posted by Chris Mallick
                                                              We are looking into this now.


                                                              C

                                                                Comment

                                                                • media
                                                                  Confirmed Moneymaker
                                                                  • Apr 2002
                                                                  • 9853
                                                                  #17
                                                                  Hrmm this could explain alot... We get emails from users occasionally who never get transaction numbers and such...
                                                                  I'm here for the violence!

                                                                    Comment

                                                                    • Hentaikid
                                                                      Confirmed User
                                                                      • Nov 2002
                                                                      • 1250
                                                                      #18
                                                                      Bout all you can do is tell users to check their email spam folders...

                                                                        Comment

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