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Originally Posted by J B
I don't quite understand what's the point of this quote. We run a business and provide people with a valuable tool. But we're not here to get insulted if one program changes their stats right before Christmas and we don't fix it right away. People that work hard also need time to relax and spend time with their families and I wouldn't call anybody back to the office over Christmas just because one program changed their stats. If people can't deal with this I can't help it. If there had been a serious problem, e.g. StatsRemote not working at all, we would have fixed it right away like we always did in the last 3+ years if there was a serious problem 
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I think it's pretty obvious it has nothing to do with your reaction time for the problem...rather how you communicate with your paying customers and people in general...
Again, you have made an attempt to make US out for something we are not...and again people called bullshit on it...just look at the threads above...even your clients agree with me...