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Originally Posted by TORTOISE
phone support is usefull...but old technology.Surfers who buy memberships or purchase items from online stores etc prefer an instant online reply to questions if such is available thats a fact we have the data......
Phone support is good for webmasters/or surfers getting thier tv fixed type of issues,but for joe bloggs buying porn or having billing issues with porn do you really think he wants to call someone on the telephone..hellllllllllllll NO not for porn.....he would rather speak to someone live online at the porn site he is visiting.(thats a no brainer i think).
Of course if live online chat support is not available then he has to use other methods phone/email,tickets etc or as a last option simply chargeback to avoid the hassle..when maybe his problem could have been delt with in real time at the site via our instant 24-7 customer service program.  |
You are a bullshit spammer. It is ok to push your chat client but not to discount the most effective ways of communication and support.
There is nothing better than phone support for billing issues. Do you think a wife who is looking at a credit card bill is going to visit a web site and chat to see what the charge is that her husband made on their credit card? HELL NO! She will pickup the phone and call and if nobody answers on the other end, she will call her credit card company and go away.