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I try to provide pretty basic information on a "Help" page and I offer a toll-free number they can call.
With memberships total of about 1500 I don't get too many calls. Maybe 1 lost password email a day and maybe 4-5 calls per week max. Some are for basic questions, and once in a while a guy calls thinking the models are here and will be answering the phone... LOL
Because I have my own merchant accounts at the studio I also take memberships by phone. That is another few calls a day. Not sure why they call and not use the CCBIll process, but they don't.
Jimmy
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