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Originally Posted by pornguy
I am pretty sure that Lens and Lars and the owners of the large companies do not review everysingle page that is made by one of their employees.
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Agreed.
I am most certain Rick will deal with this and learn from this.
Somewhere management as failed him and they deserve what's coming. I was running one of the bigegst call center in Toronto many years ago for Sitel Corporation. We had clients like Visa, MC, Rogers, Bell Atlantic. And yes it happened that unfortunatly our client got hear before us or at same time about a night shift manager skimming on sales or cheating on sales pitch with sales rep.
Of course we got blamed for it. That manager was employed by us. but we dealt quickly with the situation, cut a deal with client to make them happy and moved on to do lots more business.
I am sure this will happen between Rick and Rick ;-)