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i can tell you as acustomer out sourcing sucks example
microsoft had this service where for $35 you could speak to engineer about the microsoft software you had questions about .These guys knew their shit cold and to me was well worth the 35 bucks instead of wasting time researching the answer. they were americans, the last time i called i got a guy from india who was horrible , he didnt understand my question and gave me a answer that nothing to do with the problem. i would never use that service again.
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