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Originally Posted by slapass
There current stance is that is was up stream of them. The problem effected every site on my one server. Not any of my other 3 servers. They did not have a known issue up stream. They admit they did "some things" to the server and after that is allowed me to access the site. But they did not reboot as they claimed earlier. So there was no "downtime". 15 people an hour leaked into the site and that is all I can expect with Candid hosting. They do not feel a need to guarentee more then that. Quoting them, "traffic goes up and down and we do not control that".
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If you have kept record of all the problems, downtime and communication with them I would say it is safe to stop paying and just move your stuff over. They have not delivered their end of the deal and since they aren't accepting this enormously generous offer from you they would have little succes in court... but I'm doubting it's even worthy of legal action.
My advice: fuck them, stop paying and get a solid host (Isprime or NatNet!)