One thing unique about us is that I speak with a majority of our customers on a regular personal basis.
I talk to Mouse, Cum Sensei, St Ides, Nofx, and others on almost a daily basis. Maybe being personal with your host isn't a big deal, but to me personalization is VERY important in todays business world, especially on the internet. Building a personal relationship makes things much more stable, and let's face it; the internet allows people to be as un-personal as they want to be.
With Hostive you can call me on my cell at 2am if you want, or talk to me on ICQ all day long. Communication is key and we don't just have to talk about hosting
