epassporte is about to be added to my hate/scammers list

From what I've seen on other boards this week you're not the only one with negative comments

seems like they are getting alot of negative press lately.

It's been compaints daily for about a week now ... I think they will slowly go down if it keeps going

okay so i load my epassporte account up with some cash to pay a few people... for some reason, i cant send the money (i was able to before), however i can create gift accounts.. so i create a gift account to pay someone, next thing i know, i get an email from epassporte saying my account is suspended, and the designer ICQs me saying he cant access the gift account

soooo.. i call epassporte, i am assured that its no big deal at all, and i will receive an email in a few hours that will explain how to fix everything

a few days go by, no email, i call again, once again i am assured everything is okay, and i will get that email by afternoon

a week later, still nothing..

now, who has put me in this situation before? because i am having major deja vu

oh yeah, paypal

WU-4-L

or

wire-4-L

I tried to sign up last night and it didn't work. Then I noticed it had taken all my CC info and put it in the URL

I don't like WU.
Wires are fun though

Kimmykim can you please mail me back. Sorry to thread jack you Brizzad but im getting desperate.

I also use only wires, but when you pay someone $50 for 3 gallery designs and then you have to make an international transfer that costs $25 and takes a week - this sucks too

Sorry to hear, no doubt their CS is lacking.

Brizzad,

Send me an email with your ePassporte account name and I will personally look into your account and see what the problem is.



Others:

ePassporte has issued hundreds of thousands of accounts within a year and a half of launch in what is primarily a very specific market. Of course you are going to hear from those who take issue with the way things are done and that's fine as it helps ePassporte improve their product by giving users what they want and need.

However, just because you read something on a board doesn't make it true. And from time to time a known fraudster will rant on a thread and we, I, ePassporte cannot publicly state what we know about them.

My biggest concern is not with ePassporte as a product because I know how it's being used and I see the numbers every hour of every day. A lot of people use the product and are very happy with it. My concern is not with Risk Management either. They are doing their job. If they make an overly cautious decision then at least they are leaning on the side of safety and anyone with an account should be very happy to know that their accounts are being watched with diligence. If a mistake is made, we will correct it with the cooperation of the account holder. ePassporte has no interest in freezing funds for any reason other than fraudulent use. Period. End of story.

My concern is with those who say they are sending emails to ePassporte which are not being responded to. -- Trust me, if there is a problem with a submission form, and email address, or anything else I will get to the bottom of it.

WHAT YOU NEED TO KNOW is that if you write and email to [email protected] asking for specific account information to update or change anything about your specific account, your request will not be honored. Instead, you will receive an email from Customer Services asking you to send your request from your ePassporte email address.

WHY YOU MAY ASK? -- Because currently that is the method of verifying that you are indeed the account holder. If you can not log in to your ePassporte account and send your request from your ePassporte email address then chances are you are not the account holder and do not have the right to change account information. Sending your username is not enough as anyone who sends money to you knows your username. Providing your password doesn't suffice either. It is unsafe to send your password via email and even Cardholder Services does not have access to your personal password.

Yes, there may be policies in place that from the outside may seem strange or overly cautious. However, given the flexibility that ePassporte provides and the ability to move money instantly anywhere in the world, I hope you can all sleep better knowing that those policies are in place for a reason and that reason to protect you and your money.

In case you haven't looked lately, there are still bad guys out there.

Battuss, just to be absolutely positive I am not confusing emails, do one of these two things.

Either try the card again and let me know what happens;

or

email me and tell me I'm totally wrong in who's email I think you are.

So u got owned by paypal and epassporte? maybe you should quit this business

OK i will

i think they scamed me for 90$ .. but i am not sure yet..
because its pending for now

Cool, I dont want to divulge anyone's personal information, right or wrong.

Glad I'm not the only one that this happened to. Same exact deal... I was quite annoyed. So much so, I won't try that again.

Like the money they trusted you with ?
I dont think you need to tell gfy not to believe everything they read. I do however think if you know about a known "fraudster" there should be no reason why you can't post the info. So far i have not heard of any fraud on gfy , all we have heard about is poor customer service , seized funds, endless unanswered emails etc etc
Are you seriously going to try and pull the shit wool over these people's eyes ??

If risk management makes an overzealous account seizure , your customers should be "happy" ?? Explain how taking away someones money and cancelling business deals makes anyone "happy"

Can i borrow all your money for a week and see how happy you get ??

heres a suggestion for your risk collection team.. Perhaps you might want to notify the user you are taking money from . Like , try a phone call that would sound something like this.

" dear sir our risk management team has suspended your account due to details the software has picked up ( or whatever the excuse is ) , in order not to disrupt your service , this is what we need you to do to get your account back up and running ) "


If as you stated in your previous epassporte threads that fraud accounts for less than .01% of all epassporte users , this shouldn't be very hard to institute for your CUSTOMERS


At this point i would be worrying about that too.

All this bad publicity means both the seized accounts and the new accounts are being treated in the same lackluster manner. You should sort them into 2 categories. 1 for everyone you owe money to , and one for those whom you want money from.

Did you ever think of putting this tidbit on your website ?? ever think of actually responding to your emails without the use of a stock form letter ?

I sleep better with my money, you sleep better with my money, boy do i feel good inside.

Basically what your saying in this response is, Everybody else is wrong and you are right. Your customer support is top notch and needs no improvement, and its all just coincidence , just like paypal

We use EPASSPORTE and love it....

If that matters.

And when it comes to fraud you can never be too careful.

This thread makes that last statement seem awfully silly now doesn't it..

If your local tv store hid all the tv's in siberia to prevent shoplifting, perhaps that would be too carefull.

Or if you opened a bank and took everyones money, that might be too carefull also..

i've had only positive experience with ePassporte

Really ? i have only had positive experiences with the pregnancy test kits.

PayPal just settled for 9 million for doing the same thing.

2SmokeyTheBear

you da man !!!

killer reply.

let see what you say when you receive your first transfer...

Might I suggest using Moneybookers?

they rock for me

Originally posted by SmokeyTheBear
Like the money they trusted you with ?


Exactly. With hundreds of thousands of accounts and a handful of complaints (some from known fraudsters and others from people who just needed to follow a few rules) I think that is pretty damn good ratio.



I dont think you need to tell gfy not to believe everything they read. I do however think if you know about a known "fraudster" there should be no reason why you can't post the info.


Well, you may not know of a reason but there are plenty. We learned a thing or too about investigations while we helped authorities fight CP.




heres a suggestion for your risk collection team.. Perhaps you might want to notify the user you are taking money from .


First of all... no one takes the money. The account is suspended until the cardholder contacts eP. I mean what? We should just wait until someone calls us to explain why we should leave their account open? -- What planet do you live on?

We do send a notificationl to both the account holders eP email address as well as the external email address they used when they signed up. It is an automated process that happens any time eP suspends an account for any reason.





All this bad publicity means both the seized accounts and the new accounts are being treated in the same lackluster manner.


Suspended accounts are all treated the same way. Nothing is seized. People just don't like being questioned sometiimes. They don't always like making an effort such as identifying themselves. Well sorry, that's the rules.



Did you ever think of putting this tidbit on your website ??


Anyone writing from an external email address is given instructions of what to do.



ever think of actually responding to your emails without the use of a stock form letter ?

Yes.



I sleep better with my money, you sleep better with my money, boy do i feel good inside.

Basically what your saying in this response is, Everybody else is wrong and you are right. Your customer support is top notch and needs no improvement, and its all just coincidence , just like paypal


That's not what I said at all.

You may not appreicate my time here or agree with the answers but plenty of others do.

I'm open to constructive criticism, but that's not exactly what I would call your comments.

I want a piece of that pie! :p

thats fucked up. fucking assholes!!!

Smokey, in regards to your question about revealing fraudsters, they can't for many reasons.

First and foremost, fraud or not, they're bound by confidentiality agreements.

Also, until someone is proven guilty for fraud, "exposing" that person as a fraudster could be considered libel.

I work for a credit card company. When we catch a fraudster, we don't run around telling other credit card companies.

You're wrong about many of your other points (and you're right about many too) but it's not my place to correct your opinion on ePassporte's business practices.

so if i understand you right:

my account been blocked after transfer from triplexcash some like $73.
here been $1.82 before left at account from previous operations.

and i should call you and waste about $20-30 for explain you why i should receive MY money what im earn and trust to your system?

right?

Like the money they trusted you with ?


Exactly. With hundreds of thousands of accounts and a handful of complaints (some from known fraudsters and others from people who just needed to follow a few rules) I think that is pretty damn good ratio.

I think your screwing your customers around and blaming it on people whom you can only claim are fraudsters with no actual proof or details


I dont think you need to tell gfy not to believe everything they read. I do however think if you know about a known "fraudster" there should be no reason why you can't post the info.


Well, you may not know of a reason but there are plenty. We learned a thing or too about investigations while we helped authorities fight CP.

so i take it this means your not going to answer either question ?



heres a suggestion for your risk collection team.. Perhaps you might want to notify the user you are taking money from .


First of all... no one takes the money. The account is suspended until the cardholder contacts eP. I mean what? We should just wait until someone calls us to explain why we should leave their account open? -- What planet do you live on?

i live on planet earth where if you cant get your money its called " being taken " , why the fuck do you play these idiotic games , it doesn;t matter what the fuck name you call it , if you cant get your money !! seized, suspended, fucked over, robbed , blindsided , etc etc its all the same shit .

Do you think were all morons ?? wake up .. smell a problem ,, fix it, quit beating around the bush

We do send a notificationl to both the account holders eP email address as well as the external email address they used when they signed up. It is an automated process that happens any time eP suspends an account for any reason.

An email ? lol get a grip , when my bank has a problem the bank manager CALLS ME , ever think of trying it ?? The whole point everyone is trying to make is to NOT BE TREATED TO AN AUTOMATED MACHINE , TREAT THE CUSTOMER AS A CUSTOMER NOT A MACHINE !!! GET IT YET If by your own posted numbers on gfy of the amount of fraud equals less than 2 per day then i'm assuming this ONE PHONE CALL could be done by ONE EMPLOYEE very easily and it would make your customers VERY HAPPY , and your telling us nope, our customers whom make us a living and whom we earn our money from only deserve an automated email , despite what additional costs this may mean for our customers




All this bad publicity means both the seized accounts and the new accounts are being treated in the same lackluster manner.


Suspended accounts are all treated the same way. Nothing is seized. People just don't like being questioned sometiimes. They don't always like making an effort such as identifying themselves. Well sorry, that's the rules.
maybe you should change the rules seing as your fucking over your customer twice as bad as the "fraudsters"


Did you ever think of putting this tidbit on your website ??


Anyone writing from an external email address is given instructions of what to do.

ever think of answering the question ? like . ever think of putting this ON THE WEBSITE , not in an automated email

ever think of actually responding to your emails without the use of a stock form letter ?

Yes.
apparently from the times people like battuss have tried to email you you dont


I sleep better with my money, you sleep better with my money, boy do i feel good inside.

Basically what your saying in this response is, Everybody else is wrong and you are right. Your customer support is top notch and needs no improvement, and its all just coincidence , just like paypal


That's not what I said at all.

You may not appreicate my time here or agree with the answers but plenty of others do.

I'm open to constructive criticism, but that's not exactly what I would call your comments. [/B]

I do appreciate your time, but not when your just spewing crap like a fountain without actually saying anything. Like you haven't answered anyone's questions yet. Like you haven't even acked that theres a problem.. I realise kimmykim is the person to smooth everything over and give you a good image , but you should at least try. Walk a mile in your customers shoes, you might just learn something.


As i have stated in previous threads. Epassporte is a great service with plenty of simplicity, but theres something missing as obviously apparent in these threads..

f you have indeed worked in the industry then you know exactly what they can and can't disclose . So far i haven't seen anything to suggest they are being forward about these cases.

Im glad to know i'm right about some things and wrong about others without actually knowing what these things may be

I guess im flattered and insulted and confused all at the same time.


Im just calling rand out because he is a mouthpiece. ( and possibly in the hopes they might realise a problem and fix it )

Smokey I pretty much disagree with you by default but in this matter what you are stating is so true it fucking hurts

Go Smokey, Go Smokey, Go!

On a side note got a simular case on Netpond AGAIN!

This isn't about a handful of cases there's a few every day on the boards for a long time now

I looked into your account.

Your account was blocked because the information you submitted to ePassporte did not match your banks records.

You contacted CS on 7/29 who in turn sent you instructions on how to get his account unblocked on 7/30, and after that, you never responded.

Status: Pending.

nice

so maybe then you explain what happening with "uapteam" account?

why account been blocked after transfer from triplexcash?

not before for example?

anyway - when triplexcash make this transfer and when account been blocked i sleep at this time.

if even i do something wrong - why account dont been blocked before transfer when at account been only $1.82?

try to explain this.

i think i ask people from triplexcash post here their opinion also.

why my account been blocked after i receive transfer from they?

How much years it take to get a adress changed in your system btw?

I sent a fax about this 1 month ago.

Never got news .. and your rep on ICQ is clueless like usual.

Thanks

Thanks god by far i don't have any problems with their service

Who did you talk to on icq? Getting an address change isn't that hard, if you provide the information needed.

Pending. 5 days.

Interesting.

cool storybook length bashing

Define: followup

The process in which a Help Desk or Support Center employee verifies that the customer's problem or situation has been solved to the customer's satisfaction. forecasting staff See staff modeling

Interesting..

Maybe Epassporte needs to put a friendlier message there when an account is frozen. If memory serves right, when I had mine frozen there was a message that made me think the money is gone for good. While I just had to fax in a few papers. People are extremely touchy with their virtual bank accounts. It's even worse than a sponsor freezing your account. The virtual Epassporte/Paypal money you already earned and bascially had in your hands, and when I see these account frozen messages my heart almost stands still. I had both my Epassporte and Paypal frozen at one point and both are up and running again.

Guess everyone needs to go through this ONCE with every virtual money account. The good part is it is highly unlikely to get the account blocked a SECOND time.

Personally I never had a problem with epassporte in the past. I used it and moved some decent amounts in a small period of time without having any issue. Truth is that you have to fax various papers, but it cannot be done otherwise.

Constructive criticism is good, I'll get with Rand and review the language in the announcements and if it warrants it in some cases, there's a good possibility of working on it so it's not scary; you're right, it's your money and if you haven't done anything wrong, I'd never want you to think it was gone.

For the deliberate fraudsters, I like them to know they are busted

yes they are little in mess.

they charged me twice for one credit card....

first time i buy epassport cc from my sponsor and they charged me $42...

second time i bought from my acc and they also charged me $42.....

i want it to know what the problem is and they told me that i haven't ordered cc plastic one so now i'm short for about $40... it's not big money but it's mine hard worked...