I have emailed, chatted live, and talked on the phone to a number of people about this issue, but it still has not been resolved. So I figured I would give it a shot here.
Basically, in the old epochsystems.com admin you could break down returns and chargebacks by reseller (affiliate). This was a very good tool for helping to track down frauding webmasters. A couple months ago I went in to check on some of my webmasters, but when I ran the report I was told I needed to use the new EpochStats.com system. Fair enough. Problem is you cannot break these return/chargeback stats down by reseller in the new stats. Furthermore, you cannot break chargebacks down by CC type either (Visa or MC), which is a real problem considering how the % rules differ by company.
I was told that this was being worked on for the new Epoch Stats and that it should only take about a week. This was over a month ago. Could someone please let me know whats going on with it? Can you at least turn the ability to check these stats back on in the old stats? I really didn't want to have to bring this here, but I can send you the emails I have sent to Epoch Support and let you know who I talked to on the phone about this already just to show that this has not been my first option for resolving this.
Thanks guys.
Basically, in the old epochsystems.com admin you could break down returns and chargebacks by reseller (affiliate). This was a very good tool for helping to track down frauding webmasters. A couple months ago I went in to check on some of my webmasters, but when I ran the report I was told I needed to use the new EpochStats.com system. Fair enough. Problem is you cannot break these return/chargeback stats down by reseller in the new stats. Furthermore, you cannot break chargebacks down by CC type either (Visa or MC), which is a real problem considering how the % rules differ by company.
I was told that this was being worked on for the new Epoch Stats and that it should only take about a week. This was over a month ago. Could someone please let me know whats going on with it? Can you at least turn the ability to check these stats back on in the old stats? I really didn't want to have to bring this here, but I can send you the emails I have sent to Epoch Support and let you know who I talked to on the phone about this already just to show that this has not been my first option for resolving this.
Thanks guys.
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