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Originally posted by fiveyes
At least with e-mail I do have a record on this end of reporting the problem.
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email is pretty much useless as documentation.
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It's incomplete BECAUSE of the phone calls I made regarding this, each of which resulted in them telling me that they would "refer the matter on to their technical department and they'd get back with me as soon as they had word back from them
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i would never take that as an answer. though i've had nothing but great custg serv from ibill (i've known my current rep for years)...