I had very slow FTP & HTTP downloads. They fixed it, saying:
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				That's just an issue with the wrong duplex being set on the server. I have fixed it now and both upload and download speeds are fine.
			
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 This is something that I could not fix by myself, like with SSH ...???
Is it  a hardware issue that the tech in the data centre had to address?? 
Is it due to a bad setup ?
Answers would be appreciated....