Ibill support and service..still sucks..in my opinion, id stay away.

**Corleone** · 06-22-2004, 02:18 PM

hard times for ibill

**WiredGuy** · 06-22-2004, 02:23 PM

Just look at how many of the major sponsors have dropped using ibill. That speaks for itself I think

WG

**Dirty F** · 06-22-2004, 02:24 PM

The few times i had to contact ibill their support was crap, i wish i could say something else but thats the way it is.

**adjektiv** · 06-22-2004, 02:32 PM

Whenever I call them on the phone they ask for my account number and help me under a minute. Did you try calling their 1 800 number?

**svenski** · 06-22-2004, 02:34 PM

Their end user support is pretty good.

I called them today and got a

"Hi, my name is xxxxxxxxxxxx, how can I be of service and provide you with excellent customer service today?"

It is better than

"your call is held in a queue. We estimate we will answer your call in the next 45 minutes. Your call is important to us ......."

**Reak** · 06-22-2004, 02:34 PM

I like them

**woodman** · 06-22-2004, 03:34 PM

iBill lost the mantle of being THE dominant biller in adult because of a few people acting in their own best interest.

**MarkIBill** · 06-22-2004, 03:36 PM

Give me a call or let me know how I can contact you to understand what we did wrong. Mark Smith, 954-363-4602/888-237-1764 x4602. You can email me at [email protected].

**JFK** · 06-22-2004, 03:42 PM

Originally posted by MarkIBill
Give me a call or let me know how I can contact you to understand what we did wrong. Mark Smith, 954-363-4602/888-237-1764 x4602. You can email me at [email protected].

Could it be that they are listening ?.......... Now if they could solve the "money owed" issue...... they would go a hell of a long way

**WiredGuy** · 06-22-2004, 03:44 PM

Originally posted by JFK
Could it be that they are listening ?.......... Now if they could solve the "money owed" issue...... they would go a hell of a long way

That'll probably be the last post from ibill in this thread now that you brought that up

**Shoplifter** · 06-22-2004, 03:46 PM

Ibill support works ok for me.

**woodman** · 06-22-2004, 03:46 PM

Originally posted by WiredGuy
That'll probably be the last post from ibill in this thread now that you brought that up

Actually, if anyone can get things done it will be Mark.

**directfiesta** · 06-22-2004, 03:48 PM

Honestly, their customer service has improved quite a bit. True they are coming from far, but light shines at the end of the tunnel.

**SomeCreep** · 06-22-2004, 03:48 PM

Originally posted by Battuss
The few times i had to contact ibill their support was crap, i wish i could say something else but thats the way it is.

Same here.

**oldnewbie** · 06-22-2004, 03:59 PM

I disagree. We've used them to varying degrees for over 6 years, and in this past year their support has improved 1000% in our experience. We went from having our emails sometimes never answered or answered weeks & months later, to having our emails answered within 24 hours.

And the one time I called them in this past year I was answered promptly. It's possible that we're just lucky, but I can't help feeling that Ibill gets a worse rap than they deserve these days.

We tried other processors over the years. For us, Ibill beats them all in initial sales AND rebills. That's the part that matters most to me, and why we still used them even when their tech support sucked. Now that it doesn't suck anymore, I really can't think of any complaints.

**JFK** · 06-22-2004, 04:05 PM

Originally posted by WiredGuy
That'll probably be the last post from ibill in this thread now that you brought that up

Bastard me Eh ??

CC · 06-22-2004, 04:57 PM

I agree, their customer service leaves a lot to be desired. However, having said that, I've used them for over five years now, and I always make more $$$ with them than with other billing companies. That is what's most important to me. Your mileage may vary

IMO, they all suck, it's just a matter of which one sucks the least, lol.

**DatingGold** · 06-22-2004, 04:58 PM

Ibill has good customer service. I have a direct line to a support rep and a sales rep.

They scrub the least and have low chargebacks.

My only gripe would be their check revokes are high and %'s are a little higher.

Ibill support and service..still sucks..in my opinion, id stay away.

Ibill support and service..still sucks..in my opinion, id stay away.

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