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Originally Posted by thewebgarage
the thing that bothers me about this entire thing is that nats packages come with only a limited number of support tickets per month. I dont see how that helps if sites are having problems with information passing thru wouldnt it be best to offer as much support as is needed until issue is solved? I'm not a customer so maybe I'm misunderstanding what thier packages include.
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Issues that are not the fault of our customer are not charged as support instances.
Issues coming up during setup, before the program is running, are never charged.
BTW, at all the people talking about porngraph. Talk about beating a dead horse. The former owners have explained it plenty of times, accept it finally.