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Originally Posted by stevo
When CCBill added the new "void transaction" feature several months ago, i noticed it was not working correctly in my NATS admin. I noticed a problem with 1 sale, I contacted NATS and they fixed the code immediately.
You on the other hand have 270 missing sales, and it took you 3+ months to find this out? You shouldn't be putting all the blame on NATS and the postback error - you should of caught this much earlier! If you run an affiliate program it is your duty to check the numbers. NATS would of helped you immidiately.
50/50 at fault
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I think that if you look at the timeline the issue reported was 3 weeks after the program started with NATS... I'm not speaking for the company because i've tried to stay out of this but you might want to reread iBanker and Nathan's posts about the timelines about the problem being reported.