Originally Posted by Brad Mitchell

Get me started, get me drinking - let me tell you how many tens of thousands of dollars in support costs and lost productivity has come off my kitchen table for MojoHost doing "whatever" it takes to triage problems with accounting packages and their customers who are our hosting customer. What bugs me the most is the lack of humility and accountability when they royally fuck up.

I fully appreciate that as a host I'm responsible for my client's entire livelihood. Sometimes I wonder if I'm the only one that feels this sense of accountabilty and thankfulness for my client's business.