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Originally Posted by iBanker
But in the meantime you claimed full integration with them still? Funny how that works.
Want to discuss any of this then?
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If you really want, sure. I will not use quote for all these, so I have the questions here and will put my reply below them...
How much money you cost us by letting our members stay in our members area utilizing plugin feeds AFTER the were expired?
I can actually not tell you that since I have no access to your financials. What I can say is that the times this did happen, we explained to you why it happened and got it resolved as fast as possible after you told us there was an issue.
How many times you told us this was resolved?
Every time we resolved the issue on hand. You encountered more than one regarding unexpired members though.
To explain this to everyone else some more: Member expiration is not triggered internally by NATS because many billers, even if a rebill fails, will not cancel the account directly in hopes of a rebill being possible a few days later. We therefor expire members once billers tell us about it. For one of the billers JSA used there were issues with this which were resolved together with the biller at hand.
We find it is safer to not deny someone access to the members area when we know they might still be billed again from the biller to avoid unneeded credits or even chargebacks because of it.
How often you blamed EC, CCBill, Paycom, or NetBilling for problems?
We only pushed the blame away from us when there was an issue with integration we could have not foreseen without an in-production setup.
How often you actually admitted any sort of fault for errors?
Quite often actually. And we still do that to this day whenever we caused any errors for any of our clients.
Why the templates never worked on the config page?
Because we feel that it is better to have you perform an extra step (easy one, simply use FTP to change the templates in question) than open up security issues with a template editor in that area.
How many times you had to fix our stock bonus page?
I am not sure, I think twice? Did it every time you found a problem with it though.
HOW MANY BOOKMARK JOINS CAME IN (ONE OF THE WORST)?
Many, because you used in.sitedomain.com or the like for link codes and jasonandalex.com for the domain in the join form links, causing cookies (including the cookie that holds the referrer) set on in.sitedomain.com to not be able to be read from the join page. This was explained to you and multiple approaches to resolve this were given.
Why and if your software wasn't tracking properly with referral codes?
We tracked and still track reseller/referral codes just fine. Where was your issue with this or do you mean referrers in which case this basically is the same question as the one above.
Why you have so many different screen-names (one I actually think you labeled Nathan-Hidden or something like that)?
Uhm what exactly does this have to do with your NATS? I am not allowed to have two AIM Nicknames?
Why it was always so hard to get a hold of you guys?
We have a phone, you can call us. We have a ticket system you can post in, we have ICQ and AIM. Where was it so hard to get a hold of us?
Why you close out tickets that weren?t resolved? (I know that we closed them all out in the end, but that was just because we gave up on you guys)
I just checked the ticket system, found a few tickets we closed. Some of them might not have been resolved but most were with the closing msg we posted. We have changed the procedure on how we reply to tickets though which means this would not have happend anymore.
Why all the errors on the join pages?
Errors on the join pages? What you talking about? The switching of the credit card and check button order for that short period of time?
Why the errors on the surfer pages?
You mean the surfer stats? And you mean why they were missing for some sales? Same reason as the referrer issue above.
Why there were different ratios under referrer statistics?
Referrer stats are cookie based because we need to store the original referrer of the request somewhere, making them not as accurate as normal stats. There are there for information, but can not be as accurate as normal stats. All stats are tracked correctly in the main stats area.
Why were payouts different in admin reports and admin stats? (sure its just a processing issue right? not like a program owner would want to know that they were all the same)
The reason admin stats and admin reports were different for some time (they nolonger are) was because of the way admin reports had to build this data and how admin stats was building it. Because of the much higher detail in admin reports there were some minor issues with payout reporting not perfectly reported there always. We resolved this issue and have no more problem with this currently.
Why your documentation was so incomplete?
Our documentation, especially since we started adding the knowledge base, is actually very complete considering the amount of features we offer. We might have a few features which are not documented 100%, we do explain them to everyone that asks though and we do keep adding more data to the knowledge base. For anyone interested, the knowledge base is openly accessible at
http://knowledgebase.toomuchmedia.com/
Why to my knowledge you STILL don?t have the rewards information in the documentation?
The Advanced Rewards Admin is very new and very easy to use. We will eventually add documentation for it, but have not done so yet. Like I said before, if you ask about it we will tell you. Reward points currently have to be setup by us, and we tell this to every client in the training sessions.
Why sections like "7.1 for payouts per reseller" were never completed or given to us?
This is not explained in the documentation inside NATS, I agree. You can not seriously tell me that you did not know how this works though. We explained it multiple times to you and you DID use this feature. This also is explained to everyone in the training sessions.
Why you could never keep new affiliates from our automatically joining on our cross sales?
I honestly do not understand this question? Do you mean the cross sell program? If this is the case, then the program was globally enabled. Explained in Doc section 3.6.