Let me point out directly that we hope JSA finds what they are looking for in MPA3, we realize that no one solution is perfect for every company, and we welcome competition.
That said, we feel that a statement from our point of view is in order to clear up some of the rumors and accusations that have been flying around the past 24 hours or so.
Let me first of all address the Electracash issue Chris brought up:
We were told about a rebill problem JSA had via our Ticket System on Wed Nov 24, 2004 05:08:27pm. What followed were a few other posts by Chris explaining the issue in more detail to give us the most information he could get us. We looked into it and replied about it on Wed Nov 24, 2004 08:54:17pm. Our reply basically said, we have found the issue and will work on it to get it fixed right away. (I'm going to spare everyone with the details about what the problem was.) We also assured JSA that no data is lost, it is all on Electracash's side, we simply have to fetch it from their backend and put it into the NATS database. On Sun Nov 28, 2004 03:39:31pm we informed JSA of an implementation issue we had with Electracash and to please switch ACH to one of their other billers that do support this also until we have it fixed. We gave them detailed information on what the issue was and told them we are working on it together with Electracash. This issue took longer to be resolved together with Electracash than we expected and it was just 100% fixed two or so weeks ago.
JSA's ticket about the rebills was kept open by us so we do not forget to import their rebills once the issue was resolved. JSA however closed this ticket on Tue Jan 11, 2005 02:01:32pm and thus we did not notice them still having the issue when the integration was finally fixed.
I can not find any other ticket regarding Electracash rebills from them in our ticketing system.
JSA has claimed there were other reporting issues. I am sure I know which ones they talk about, but will not comment in detail on every one of them because I do not feel we need to continue pushing eachother in a bad light where it is absolutely uncalled for. Let me make one thing clear though, JSA currently has not a single open ticket in our ticketing system. The last ticket they posted is from March 17th and was promptly explained and resolved.
If anyone has detailed questions about this, please let me know on ICQ, I will try to stay up as long as I can to answer all your questions. Please understand I can not go into details of our client's systems without them letting me do so.
That said, we feel that a statement from our point of view is in order to clear up some of the rumors and accusations that have been flying around the past 24 hours or so.
Let me first of all address the Electracash issue Chris brought up:
We were told about a rebill problem JSA had via our Ticket System on Wed Nov 24, 2004 05:08:27pm. What followed were a few other posts by Chris explaining the issue in more detail to give us the most information he could get us. We looked into it and replied about it on Wed Nov 24, 2004 08:54:17pm. Our reply basically said, we have found the issue and will work on it to get it fixed right away. (I'm going to spare everyone with the details about what the problem was.) We also assured JSA that no data is lost, it is all on Electracash's side, we simply have to fetch it from their backend and put it into the NATS database. On Sun Nov 28, 2004 03:39:31pm we informed JSA of an implementation issue we had with Electracash and to please switch ACH to one of their other billers that do support this also until we have it fixed. We gave them detailed information on what the issue was and told them we are working on it together with Electracash. This issue took longer to be resolved together with Electracash than we expected and it was just 100% fixed two or so weeks ago.
JSA's ticket about the rebills was kept open by us so we do not forget to import their rebills once the issue was resolved. JSA however closed this ticket on Tue Jan 11, 2005 02:01:32pm and thus we did not notice them still having the issue when the integration was finally fixed.
I can not find any other ticket regarding Electracash rebills from them in our ticketing system.
JSA has claimed there were other reporting issues. I am sure I know which ones they talk about, but will not comment in detail on every one of them because I do not feel we need to continue pushing eachother in a bad light where it is absolutely uncalled for. Let me make one thing clear though, JSA currently has not a single open ticket in our ticketing system. The last ticket they posted is from March 17th and was promptly explained and resolved.
If anyone has detailed questions about this, please let me know on ICQ, I will try to stay up as long as I can to answer all your questions. Please understand I can not go into details of our client's systems without them letting me do so.
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