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All the bad things are true.
They claim in their commercials that it is faster than cable and broadband, its slower than 56k. Also if you inform them of this, they tell you that you are wrong and your browsing much faster than that, as if your not the one in front of your computer doing it or something.
Also when I had it it was down more than it was up and the customer service does in fact suck balls, that is if your even lucky enough to speak to a CS rep that speaks English because they are based in India and have no American tech support to contact at all.
If you have no other choice, there is not much you can do, but I think Earthlink has a sat. program as well, you may really want to try them first.
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