Over the last month or so, I've attempted to contact a number of various companies for all sorts of different things. And some sites only have one contact email, while others have a listing broken down by function. i.e Sales, Tech Support, etc. in the spirit of directing you to the right department I would imagine.
What use is having a support/contact email on a website if NO ONE EVER ANSWERS IT. I am numb with disbelief at how many companies, both large & small, put up websites and then forget about them. What is the fucking point of having a "sales@_____" published on the fucking Internet if you NEVER LOOK AT WHAT COMES INTO IT. Some of them even go so far as to say, "We will respond within 2 hours".
2 hours in what time continuum and in what plane of existence are we talking about here? Because their 2 hours is so far coming up on 2 weeks and counting here in Earth time.
So what do you do when this happens. Do you try to phone them? Personally I HATE the phone. I don't like to have to call anyone, and I'm not too hip to being called.
Or do you just look for the product somewhere else? What if it's something that can't be bought anywhere else?
Point here: The fucking Internet is only as useful as the people that build it. If you're going to extend your business to the Net, keep in mind that it is not a fucking art sculpture. It needs to be useful or it's just taking up fucking space and devolves into Internet litter. Don't litter. Give a hoot, don't pollute.
What use is having a support/contact email on a website if NO ONE EVER ANSWERS IT. I am numb with disbelief at how many companies, both large & small, put up websites and then forget about them. What is the fucking point of having a "sales@_____" published on the fucking Internet if you NEVER LOOK AT WHAT COMES INTO IT. Some of them even go so far as to say, "We will respond within 2 hours".
2 hours in what time continuum and in what plane of existence are we talking about here? Because their 2 hours is so far coming up on 2 weeks and counting here in Earth time.
So what do you do when this happens. Do you try to phone them? Personally I HATE the phone. I don't like to have to call anyone, and I'm not too hip to being called.
Or do you just look for the product somewhere else? What if it's something that can't be bought anywhere else?
Point here: The fucking Internet is only as useful as the people that build it. If you're going to extend your business to the Net, keep in mind that it is not a fucking art sculpture. It needs to be useful or it's just taking up fucking space and devolves into Internet litter. Don't litter. Give a hoot, don't pollute.
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