MerchSolutions, 2000charge and FocusSolution <= The Full Story.
All right, as promised here's the full story on MerchSolutions :
I am under contract with FocusSolutions, a third party processor using 2000charge as its gateway provider. The bank FocusSolutions was using to process has pulled out of adult and therefore, it was the end on the line for the initial contract. 2000charge informed me that they had another solution that would allow me continued processing for my sites. They sent me a new contract to sign.
The new contract was from MerchSolutions. I had read a few things about them on the boards and had my doubts but since I didn't have any other option that would allow me to save my membership base (nobody wants to lost the rebills), I signed and returned it.
FocusSolutions sends me my last payout due 10 days late and MerchSolutions takes over the processing thru 2000charge's gateway. To me, everything continued as usual. The rates, the holdback and the payout dates remained the same. The first payout from MerchSolutions never came in and the second one either. Now we are 8 days into the third one...
What I didn't know was that FocusSolutions contracted MerchSolutions to replace them for the adult processing so they (Focus) were the ones behind the new contract 2000charge had sent me. I thought 2000charge had fixed me up directly so this only complicated things. Note: I represent half of what FocusSolutions is owed by MerchSolutions.
Last week, I was informed by 2000charge that FocusSolutions had received a wire covering only half of the first pay period. FocusSolutions held back this amount for 3 weeks over the pretext that they were waiting on MerchSolutions to send them the rest. They didn't want to send me a partial payout because it would complicate their accounting.
I kindly asked 2000charge to get FocusSolutions to wire me those funds right away and they finally did it this Friday. I still don't have credit for that wire on my bank account by the way...
Yesterday, 2000charge informed me that FocusSolutions had received a new wire from MerchSolutions (as promised by Ross) but commented that it was only partial. FocusSolutions said that MerchSolutions will wire the difference next Friday.
I held MerchSolutions directly responsible for everything but it sure looks like the two others deserve a good spanking as well. Your opinion?
I will post follow-ups on this story...
P.S :
The staff at 2000charge has been great. Their customer service is tops, they stay on top of things and contact me several times a day with an update.
They are only the gateway provider but they should be more careful when recommending a processing solution to their clients. I've been processing with 2000charge since November 2002 and only had a problem when they lost their merchant account last year. They have nonetheless paid out all the holdbacks, which have been released. That was just to set the record straight.
I am under contract with FocusSolutions, a third party processor using 2000charge as its gateway provider. The bank FocusSolutions was using to process has pulled out of adult and therefore, it was the end on the line for the initial contract. 2000charge informed me that they had another solution that would allow me continued processing for my sites. They sent me a new contract to sign.
The new contract was from MerchSolutions. I had read a few things about them on the boards and had my doubts but since I didn't have any other option that would allow me to save my membership base (nobody wants to lost the rebills), I signed and returned it.
FocusSolutions sends me my last payout due 10 days late and MerchSolutions takes over the processing thru 2000charge's gateway. To me, everything continued as usual. The rates, the holdback and the payout dates remained the same. The first payout from MerchSolutions never came in and the second one either. Now we are 8 days into the third one...
What I didn't know was that FocusSolutions contracted MerchSolutions to replace them for the adult processing so they (Focus) were the ones behind the new contract 2000charge had sent me. I thought 2000charge had fixed me up directly so this only complicated things. Note: I represent half of what FocusSolutions is owed by MerchSolutions.
Last week, I was informed by 2000charge that FocusSolutions had received a wire covering only half of the first pay period. FocusSolutions held back this amount for 3 weeks over the pretext that they were waiting on MerchSolutions to send them the rest. They didn't want to send me a partial payout because it would complicate their accounting.
I kindly asked 2000charge to get FocusSolutions to wire me those funds right away and they finally did it this Friday. I still don't have credit for that wire on my bank account by the way...
Yesterday, 2000charge informed me that FocusSolutions had received a new wire from MerchSolutions (as promised by Ross) but commented that it was only partial. FocusSolutions said that MerchSolutions will wire the difference next Friday.
I held MerchSolutions directly responsible for everything but it sure looks like the two others deserve a good spanking as well. Your opinion?
I will post follow-ups on this story...
P.S :
The staff at 2000charge has been great. Their customer service is tops, they stay on top of things and contact me several times a day with an update.
They are only the gateway provider but they should be more careful when recommending a processing solution to their clients. I've been processing with 2000charge since November 2002 and only had a problem when they lost their merchant account last year. They have nonetheless paid out all the holdbacks, which have been released. That was just to set the record straight.
Why people, why?
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