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We used to do everything in house, and for the most part it worked ok. But along with that came the headaches of having to employ a lot more people. Then out of the blue we had to fire our main designer, he was good to start with but then work started slipping, and one thing and other and he was gone. This past year we have been outsourcing most of our projects. It is a move I should have done years ago! You pay for what you get, nothing more nothing less. Find a design company your happy with, build a rapour with them, ensure that they understand what you buisness needs. You wont regret it. Our programming is also outsourced. Takes a bit of getting used to, having to specify everything by email or phone, but after that its a breeze.
For your info one of the design companies we use is Webinc. Their a great team, we push em almost all our work, and I have never had a project back that I was not 100 percent happy with.
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