Are you sure?
We just found out the painful way that ours didn't quite do daily backups as we'd thought.
We just found out the painful way that ours didn't quite do daily backups as we'd thought.
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Free agent -
Even Jesus save man........
Data backup is critical....Just as important as a solid network and kick ass support. -
daily here.
Sorry to hear about your dilemma, guess this is a good reminder for others hereComment
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Oh and the host not informing you immediately that a hardware failure had occoured and a backup restoration had taken place is BULLSHIT. Over 300k uniques have 404'd and we had no idea!
Free agentComment
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who is the host?Comment
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I would be so pisssedddddddddddddd!
Sounds like you need a better host jact, i can let you in on who im using...been 3 years and no problems.
without a good host you are nowhere
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We aren't happy, that's for sure, we're still trying to assess the damages and the long term effects such as partner account loss and blacklists due to redirection.
Unfortunately, we don't have the 6 days of data to restore ourselves, so it continues to 404 and remains out of our hands.
I don't think I'll name the host since they're taking steps to make it up to us (One would hope with a 5k a month bill eh?) but yeah, I just needed to vent.Free agentComment
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5k/month and they werent doing daily backups? Were they supposed to being daily backups? If so, then they should give you the next few months of hosting free, at least!Originally posted by jact
(One would hope with a 5k a month bill eh?) but yeah, I just needed to vent.Comment
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I have a few hosts. One time I needed back up, for a small fee all my files reappeared.
The others I don't know though they claim it.
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We were under the impression they were doing daily backups of all of our servers.Originally posted by SomeCreep
5k/month and they werent doing daily backups? Were they supposed to being daily backups? If so, then they should give you the next few months of hosting free, at least!Free agentComment
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It doesnt surprise me but for 5k a month I have to agree with SomeCreep.
Im guessing your doing about 100mbit maybe more and are a decent customer.
They should def have you all hooked up and doing daily backupsComment
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We do weekly backups twice a week on all our servers in case of catastrophic loss. We also offer optional backup plans to all our customers. In the absence of this option we will charge a restoration fee.
I also think at 5,000/month your host would minimally disclose their policy regarding this matter in detail and eliminate any misunderstandings.Comment
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You should sue them for dammages and interest ... They owe you big time . Possibility of getting black listed on the hun can be worth many thousands.Originally posted by rayadp05Comment
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it's not hard to find out who they are, but for you to spend that much monthly and they told you that they were doing what they said and not, i would move...i'm on a virtual so i would just soak it up as a loss and say you get what you pay for...but you're spending a nice amount and they basically lied and this is your livelyhood, soOriginally posted by jact
I don't think I'll name the host since they're taking steps to make it up to us (One would hope with a 5k a month bill eh?) but yeah, I just needed to vent.
them
It IS what it ISComment
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