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Garry -
Just got off the phone with you. I feel as I always have that you're a reasonable business man. I still feel that oystein is a liability to the company and I still (at this point) would not have any business relationship with you nor recommend a business relationship with you to a client based on my previous expreiance with oystein and your company. I appreciate your rebuttals once you realized who I am and I know that you will address this as you see fit, I simply dont believe it will fix the problem at this point.
always remember the customer service rule. a satisfied customer will tell 3 people about his good experiance. a DISsatisfied customer will tell 10 about his bad experiance. (j.d. power 1993 study of customer satisfaction factors and related experiance based factors)
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