|
I will second the notion that response time to a problem was quick. Addressing it was not.
Support is definitely friendly, but the work was never actually done. I requested the "Help" in the admin area be fixed ("Parse error: parse error, unexpected T_STRING in /usr/local/apache/www/*****.com/sitedepth/_assets/onlinehelp/templates.html on line 1") and it never was, as the actual documentation is lacking.
I will agree that the product is built for the smaller site owner that uploads 20 1mb zips, but lacks the flexibility for a larger affiliate needing to add 100 sets with ease.
With no error reporting, it's a mess trying to figure out which set(s) fucked up. It's not good when the best alternative is to wipe the database and start over because you have no idea what worked, and what failed... nor can you delete multiple galleries at a time.
This is in no way a flame or troll, just an experience.. one I wish I could forget.
|