Quote:
Originally posted by oldnewbie
Unless refunds count as a black mark too? Anybody know about that?
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It's always been my understanding that refunds can also raise some eyebrows if there are a lot of them because it is an indication that "something" is wrong; although it's definitely not as negative as chargebacks.
If it were a lot, what would most likely happen is the acquiring bank would be contacted by the CC company for an explanation who in turn may contact the merchant of record (in this case iBill) for an explanation. If they give them a good reason then processing would continue; if not, they could suspend thier merchant account until "the situation" has been corrected.
If for example you were the only webmaster that was refunding his customers it probably wouldn't cause a blip on the radar considering the big picture. However, if for example a lot of webmasters started doing this bells might start ringing by the CC companies and at the acquiring bank in which there would most likely be some negotiation of extra security deposit or withholding of funds due for payout.
