Shog

My server at webair's nameservers have been blackholed for over 25 hours due to a DDoS that happened ...yesterday.

I called them at least 6 times last night, while I did nothing but wait to be called back, as I was told to. I called at least every hour, I never received a call back from a admin and eventually fell asleep after 6 hours of waiting, sleeping by the phone with the ringer full blast.

I couldn't get ahold of any capable staff who could help me, staff that understood the outage had nothing to do with my colo server, I could still login to it on different unused IPs.

I can't understand how someone is available to put the blackholes in, but no one is around, within the span of OVER 25 hours later to take the blackholes out, and I have made plenty of noise explaining and re-explaining on the phone and via email. Not a soul there can give me a straight answer. I consider myself fairly tolerant to hiccups and outages and whatnots, but when years of work can be clipped off in an instant with no one speaking to me I'm starting to get pretty upset and can't fathom how a company can stay in business operating in a manner like this.

Do all ISPs turn off their colo customers if they are a victim of a network attack? Isn't that like finishing off the job of the attackers? Anyone else ever get hit with DDoS or am I a rare breed?

Shog