Quote:
Originally posted by NetbillSarah
Clay,
We have thousands of merchants and every one of them has their own merchant account. None of them has ever received a fine for having more than 15 Mastercard chargebacks. Our merchants are doing fine and some use third party as a backup, most do not. It is very easy to keep chargebacks under 1%. We do it consistently, just as you do.
Our merchants save money and maintain control, period!
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Nobody is questioning your Risk Management or your abilities Sarah. Period.
But I have a question: Is there a rule about 15 chargebacks being a threshold or not?
If the answer is yes (and I am 110% certain that it is), then your experience is fortunate and / or lucky and / or your relationship with MC is very strong.
Can you guarantee that a fine won?t be levied? I know you can?t. And as we all know this is not a predictable business; so why throw those that wanted to go 3rd Party (and in fact were in a 3rd Party IPSP solution until iBill changed their model) into a situation where this could be a death sentence?
To me it just doesn?t make sense given the series of unfortunate events of late.
C