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K-Man, go take a rest from defending your friend. This is a business and legal issue which should preclude any of your remarks made on behalf of your friendship.
I've had negative experiences with Webair in the past and know of at least two others. Tech support was always available but issues never seemed to get resolved completely. It was always temporary. Sites would go down many times each month without explanation or warning. Lost sales and traffic were never figured into an always increasing hosting fee.
Traffic, you're not alone in your experience. You may or may not have been at fault here. I'm not saying Webair is to blame nor you. I don't know. Let the FTC investigate and make their judgement.
All other services at Webair were great but without having your site online at all times, any hosting is just not worth it.
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