Sorry to hear that man, but redshift is absolutely right, u should definately back up all your work just incase of incidences like that. I run a host of my own and I know what kinds of things can happen, as everyone else that works with the web. It could of been an honest mistake that some1 made while attending to your account, But completely disregarding you is wrong dude. Before i started my own host, i had incidences similar to yours and I know how it is.
Good luck to you man
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Michael Volozin
Oxeo Hosting
www.oxeo.com
Direct: 212.812.9073 ext 901
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