Okay, so here?s the deal guys.
I have spoken with Cahek and identified the site where the sale was sent. Our team have since evaluated the Paypal links on that site and discovered that our affiliate tracking variable was not attached to those links.
This is a case of HUMAN error, and NOT company philosophy. We do NOT shave.
We have taken the last little while to look through EVERY one of our sites to determine where the errors lie and have discovered that
www.refreshacne.com and
www.pmsfree.com are the only two sites that have been neglected in the addition of these Paypal affiliate variables.
So here?s what happened and why:
A couple of months ago we had to switch our Paypal accounts due to problems with our primary account based on the HGHfx spray we sell and the issues Paypal had with that product. When we switched links to a different Paypal account a couple of our sites had the wrong Paypal links loaded up, ie: Paypal links were accurate but did NOT include the affiliate tracking variable. These two sites are:
www.refreshacne.com and
www.pmsfree.com
Our main sites ?
www.americas-drugstore.com and
www.americas-drugstore.net (and the rest of our sites) have the correct affiliate tracking Paypal links so those sites are all good for tracking sales.
We are just now correcting our Paypal links on the two sites listed above and very shortly they will also be able to track your unique XtremePay affiliate ID through Paypal like the rest of our sites.
Since we have OBVIOUSLY made a mistake on our sites we would like to do the following:
1) Please accept our sincere apology for the error. There are no excuses, we should have had that site (and the other) fixed up properly.
2) For anyone who has had sales in the last two months (July ? current) for the following products ? Refresh Acne Control and Serenitee PMS Solutions - we will happily provide an additional 25% commission to your current commission total based on sales of that product. So for example, if you have earned $200 for the sales of Refresh Acne/Serenitee PMS between July 2004 and today, then we would provide you with an extra $50 on your payment to make up for any potential lost Paypal orders.
Paypal only accounts for approximately 1-2% of our revenue and sales, however we do recognize the need for affiliates to be properly recognized for the traffic and sales they send us which is why we are offering the compensation detailed above.
We WANT to reward our affiliates, and we believe in being fair and taking responsibility for our mistakes.
If you are concerned about your account, or are unsure if this applies to you, or if you need anything else at all! - please feel free to hit me up on ICQ #233854608 and we will go through your account together and make sure you have been properly assigned the correct commissions.
Again, we apologise for the error. We are correcting the problem and appreciate it being brought to our attention.
(Though it would have been nice for you to get in touch with us directly FIRST Cahek and allowed us the opportunity to do this without all the drama on GFY here? but I guess that?s just how some people handle things? we prefer to be professional)
Thanks again to all the peeps showing us love here. If you?ve worked with us in the past you?ll know that we care about our affiliates and strive to produce the best affiliate program possible. This has not, nor will it ever, change.
Regards
Ruth
