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#1

BMW Dealership Fucking Pissed Me Right Off!

02-12-2004, 05:41 PM

What a fucking joke. So my girlfriend and I have a little extra time today between running errands and we happened to pass a BMW dealership. So we decide to make a quick run in to take a look at a couple of their new SUV's.

We were in the showroom climbing all over this new X3 SUV they had checking in out.

We were opening up the hatches, checking this and that for over 10 minutes. We were looking for help and not ONE salesperson even ackowledged we were alive. Not even a hello, absolutely unbelievable! There were over 6 salespeople on the floor and many of them were in their little cubicles talking on the phone or filling out paperwork. I went out of my way to get someone to even make eye contact with me and they shunned us.

I could'nt believe this, so I just said fuck this lets go. Now this is the 2nd time I have gone to a BMW dealership and received less than even a hello. Has anyone else ever gone to a dealership and had this happen to them? Most dealerships I go to as soon as I roll up they are pretty much waiting at the curb and all over me.

BMW

DH
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#2

02-12-2004, 05:42 PM

There's probably not much in the way of commission on those little things

Spend you some brain.
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#3

02-12-2004, 05:44 PM

Its better than the opposite . I rather have to go get somebody to ask questions then have a seller thats trying to push me to buy a model that he will get a bigger cut because it dosen't sell a lot . Or whatever crap they are trying to sell . I like that attitude better ;)

Originally posted by rayadp05

I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?
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#4

02-12-2004, 05:46 PM

Originally posted by Doctor Dre
Its better than the opposite . I rather have to go get somebody to ask questions then have a seller thats trying to push me to buy a model that he will get a bigger cut because it dosen't sell a lot . Or whatever crap they are trying to sell . I like that attitude better ;)

No I agree that getting a pushy salesman sucks but we wanted to test drive this car so we wanted SOME attention. We rarely ever have the time to do anything except for work so when situations like this come up we want to make sure we make the most of our time.

DH
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#5

02-12-2004, 05:48 PM

Try going to a Ferrari dealer. I have found the best service I have experienced was at Lincoln and lexus dealers.

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#6

02-12-2004, 05:48 PM

DH...ICQ me

I'll get you any car any make without the hastle of dealerships

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#7

02-12-2004, 05:49 PM

Yeah, I know the feeling.

We had the same problem at a Jaquar dealership
in Southern Calif.

I think most 'nice' car dealers are this way. I went
to a Benz place and had the same treatment.

Honestly, I think they are all that way.

In fact, I dropped 80k for my 03 Jaguar S Type (R).

That was the last time they ignored me
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#8

02-12-2004, 05:49 PM

I completely understand your frustration, for me it was the opposite. I went to the Benz dealership and they wouldn't give me the time of day. Then they had the nerve to ask if I had an appointment. What a joke.

So I went to the BMW dealership instead.

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#9

02-12-2004, 05:50 PM

Sorry to hear that DH , why dont you want a Jag instead or a Rolls...... Bently ?????? I have friends who will take very good care of you You know where I am

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#10

02-12-2004, 05:50 PM

I'm not sure if I'm right but once The Hun got refused at a dealership from buying a ferrari because of his look or something

Originally posted by rayadp05

I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?
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#11

02-12-2004, 05:50 PM

I've had nothing but great experiences with BMW of Honolulu. The guy I talked to insisted that I test drive one of the cars, even though I really didn't want to. Me and a friend went and he just gave me the keys and let us take it, I was shocked. Yesterday I went to look at Porsches and no one really acknowledged me at first, but then he came over and we went over some stuff. If they ever piss you off and think they're above you, just remember that they're still a car salesman.
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#12

02-12-2004, 05:51 PM

Originally posted by BradShaw
Try going to a Ferrari dealer. I have found the best service I have experienced was at Lincoln and lexus dealers.

Fuck I could just imagine Brad, I remember hearing the story of Patrick from the Hun trying to buy a ferrari and he got shunned by a dealer as well. The service I get at Audi is actually pretty good and the sales people have never bothered me too much.

I am feeling now like I should have called for an appointment or something.

DH
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#13

02-12-2004, 05:53 PM

I had the same trouble. Didn`t get any real attention until I told the salesman that i`d pay cash for the new m3 - but he said it was a 7 month wait for the color I want.
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#14

02-12-2004, 05:53 PM

Originally posted by J.R.
Yeah, I know the feeling.

We had the same problem at a Jaquar dealership
in Southern Calif.

I think most 'nice' car dealers are this way. I went
to a Benz place and had the same treatment.

Honestly, I think they are all that way.

In fact, I dropped 80k for my 03 Jaguar S Type (R).

That was the last time they ignored me

What a waste of money. Ever notice how those cars look like a ford body style from some of their lower end models?
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#15

02-12-2004, 05:54 PM

Originally posted by Carlito
I had the same trouble. Didn`t get any real attention until I told the salesman that i`d pay cash for the new m3 - but he said it was a 7 month wait for the color I want.

M3 - nice.
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#16

02-12-2004, 05:54 PM

Originally posted by J.R.
Yeah, I know the feeling.

We had the same problem at a Jaquar dealership
in Southern Calif.

I think most 'nice' car dealers are this way. I went
to a Benz place and had the same treatment.

Honestly, I think they are all that way.

In fact, I dropped 80k for my 03 Jaguar S Type (R).

That was the last time they ignored me

The thing that drives me nuts is the fact that not only am I shopping for a high end SUV for my girlfriend, I am also shopping for a replacement for my S4 in the spring. Plus my partner Cameron is shopping for a M3 for the spring.

If a salesguy was friendly, polite and courteous he could have probably got all my business. That's over 200k in just cars....

DH
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#17

02-12-2004, 05:55 PM

what were you wearing? just curious

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#18

02-12-2004, 05:56 PM

Originally posted by BradShaw
Try going to a Ferrari dealer. I have found the best service I have experienced was at Lincoln and lexus dealers.

Ya I'm sure the Lincoln and Lexus dealers are more than happy to help you when you show up in the Ferrari
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#19

02-12-2004, 05:57 PM

The opposite happens to me at the local BMW dealership. I couldn't get them to go away. I had long scraggly hair (half way down my back) and had not shaved in a couple of days also. They kept asking if I wanted to test drive and made sure I had plenty of brochures and cards when I left.

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#20

02-12-2004, 05:57 PM

Originally posted by DrinkingHard
What a fucking joke. So my girlfriend and I have a little extra time today between running errands and we happened to pass a BMW dealership. So we decide to make a quick run in to take a look at a couple of their new SUV's.

We were in the showroom climbing all over this new X3 SUV they had checking in out.

We were opening up the hatches, checking this and that for over 10 minutes. We were looking for help and not ONE salesperson even ackowledged we were alive. Not even a hello, absolutely unbelievable! There were over 6 salespeople on the floor and many of them were in their little cubicles talking on the phone or filling out paperwork. I went out of my way to get someone to even make eye contact with me and they shunned us.

I could'nt believe this, so I just said fuck this lets go. Now this is the 2nd time I have gone to a BMW dealership and received less than even a hello. Has anyone else ever gone to a dealership and had this happen to them? Most dealerships I go to as soon as I roll up they are pretty much waiting at the curb and all over me.

BMW

DH

What did you drive up in?
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#21

02-12-2004, 05:58 PM

i never had any problems like that.. but its their loss
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#22

02-12-2004, 05:59 PM

It sucks being treated like that... it happened to me in the past and I'm sure it will happen in the future. The fact is we're based on outside appearances... be it young, different race etc. It sucks but that's the reality of life
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#23

02-12-2004, 06:02 PM

I have a fantasy of going to an exotic car dealership dressed in dirty overalls, work boots, and a cowboy hat, driving an old beat up pick up truck and when the little shitfuck salesman trys to play me off I open a scooby doo lunchbox filled with stacks of 100 dollar bills and buy the baddest fucking car on the lot with cash.

just thinking bout it gets me hard!! but then again, most things do. im a fucking perv.
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#24

02-12-2004, 06:07 PM

Originally posted by myjah
what were you wearing? just curious

We were both wearing very nice black leather jackets from the Old Hide House.

DH
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#25

02-12-2004, 06:08 PM

Originally posted by JulianSosa

What did you drive up in?

We pulled up in my Audi S4.

DH
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#26

02-12-2004, 06:10 PM

i was just up at a Galpin dealership checking out cars and after playing with the car for awhile and not being bothered the receptionist asked if i needed help. I said no then went outside to look around some more. One guy who was inside, came up to me and asked if i had any questions, next thing i knew i was on a test drive. We spent like an hour and a half driving around shooting the shit. Most pleasurable experience I've had ever. Very soft sell & I'm considering buying this particular car.

Getting hassled and the hard sell fucking sucks.
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#27

02-12-2004, 06:13 PM

I went to a Ford dealership today, to check out the Lightning, was attacked by atleast 50 sales people.

Then i went to an Infinity dealership, because i want to buy a G35 coupe, no one bothered to even come out.

At the BMW dealer, they've only assisted me 25% of the time.

A simple "Hello, if you need any help you can find me over here." would probably increase theyre sales pretty nicely...
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#28

02-12-2004, 06:15 PM

Originally posted by JulianSosa

What did you drive up in?

That's my question too.

If it wasn't a BMW they act like asses.

An there is no middle ground, either they don't talk to you or they don't leave you alone.

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#29

02-12-2004, 06:15 PM

Originally posted by DrinkingHard

We were both wearing very nice black leather jackets from the Old Hide House.

DH

my theory is blown

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#30

02-12-2004, 06:17 PM

DH something similar happened to me in the GM dealership looking at Escalades,

talked to some sales guy in a suit that didnt show any interest in talking with me.

I was VERY serious at buying (ended up buying my BMW X5) month later.

Asked him prices, this question and that, then I asked him one question I already asked at the beg. he said I ALREADY TOLD YOU...

I was like WHAT??????

I looked at him, got out of the car, walked to the manager and said this sales person was VERY RUDE to me, I am a serious buyer in the next month.

and walked out.

Manager was like Sir, Sir I just kept walking.....

Fuck these suit assholes, I got more money then 99.9% of these losers in a suit.

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#31

02-12-2004, 06:20 PM

Originally posted by Platinum Dave
DH something similar happened to me in the GM dealership looking at Escalades,

Dave, you need to go back and get one!

I love mine, especially this winter.

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#32

02-12-2004, 06:20 PM

Originally posted by stevecore

Getting hassled and the hard sell fucking sucks.

My approach to sales.

1. Approach a customer on a personal level, ask tons of questions about what the customer is all about and what they are looking for. Get them talking and feeling positive (people love to talk about themselves).

2. Suggest a product that is tailored to them and explain benefits to customer on how the benefits would work for them personally. (features tell, benefits sell)

3. Handle and overcome objections professionally, always acknowledge their concerns and address them. Never sweep them under the carpet.

4. Ask for the business

5. Thank them for their business and then leave the customer on a personal level.

6. Follow up to make sure product is fitting their needs and set yourself up for future referral business.

DH
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#33

02-12-2004, 06:24 PM

Originally posted by mdcq
I have a fantasy of going to an exotic car dealership dressed in dirty overalls, work boots, and a cowboy hat, driving an old beat up pick up truck and when the little shitfuck salesman trys to play me off I open a scooby doo lunchbox filled with stacks of 100 dollar bills and buy the baddest fucking car on the lot with cash.

just thinking bout it gets me hard!! but then again, most things do. im a fucking perv.

Haha I would love to see that as well my man!

I knew a kid once that did that at a Honda dealership, he got paid no attention by all these salespeople. He wanted to buy a new Prelude and no one would help him. So then he came back with $28,000 in a briefcase and paid cash to the manager as no one else would give him the time of day.

Could you just imagine the look on the manager's face when some 18 year old kid comes into the office drops $28,000 on his desk and says he will take the red one. LOL!

DH
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#34

02-12-2004, 06:26 PM

Originally posted by Platinum Dave
DH something similar happened to me in the GM dealership looking at Escalades,

talked to some sales guy in a suit that didnt show any interest in talking with me.

I was VERY serious at buying (ended up buying my BMW X5) month later.

Asked him prices, this question and that, then I asked him one question I already asked at the beg. he said I ALREADY TOLD YOU...

I was like WHAT??????

I looked at him, got out of the car, walked to the manager and said this sales person was VERY RUDE to me, I am a serious buyer in the next month.

and walked out.

Manager was like Sir, Sir I just kept walking.....

Fuck these suit assholes, I got more money then 99.9% of these losers in a suit.

That sucks dude, I have always gone by this rule.

If you get GREAT customer service you tell ONE person, if you get SHITTY customer service you tell TEN people!

DH
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#35

02-12-2004, 06:29 PM

too funny, as im reading this thread... the dealership called.
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#36

02-12-2004, 06:32 PM

Stupid me; I could have bought a Beemer for $2500!! And it was not like i didn't have the money!! Head
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#37

02-12-2004, 06:36 PM

Originally posted by Head
Stupid me; I could have bought a Beemer for $2500!! And it was not like i didn't have the money!! Head

Beemer for $2500? Was it from the 80's?

DH
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#38

02-12-2004, 06:41 PM

DH, I feel your pain as I just bought a new car a couple of weeks ago and the time and energy required was incredible.

As you know, I spend most of my time negotiating deals which is what I love doing, but I find negotiating deals with new car dealers to be the most frustrating use of time.

There has got to be a better way...

Matt
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#39

02-12-2004, 06:43 PM

I had this happen with me a long time ago.. My wife and I wnet to the Isuzu dealkership. I wanted a Trooper. I loved them...

Well we pulled up in my little isuzu pickup and went in. Wehad heard that They had a 2 wheel Dr and a 4 wheel dr version of the trooper. We stood around for about 15 minutes, and no one said a word to us. So we asked a sales guy that walked right by us to help us. He finally cam back and we told him that we wanted a 2 wheel drive and he said they dont make them. We said ok. and then the Manager told the guy to throw us out! He even said
" Throw out that asshole and his spick girl" Needless to say I almost got arrested.. So we left and went to the Toyota dealership right across the street. We bought a Land Cruiser and I went straight back over the the Isuzu dealer... I todl the guy what an idiot he had been, and then drove off..

He lost the sale of the truck 29K I paid 41 for the other truck. but I was happy.

Someone gives you an attitude at a dealership go someplace else. The take the new car and show it to them...

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#40

02-12-2004, 06:46 PM

FUCK i hate that shit to..i remember when i went to

this Hyundai Dealership they did my the same fucking way
, i didn't care i don't like Hyundai's i'm just trying fit in

It IS what it IS
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#41

02-12-2004, 06:47 PM

I have the opposite problem with the BMW and the Mercedes dealer. They call me up almost once a month trying to sell me cars.

American Cars dealership are definitly the worst, most of their sales people have very low IQ.

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#42

02-12-2004, 06:48 PM

Originally posted by NatNetMatt
DH, I feel your pain as I just bought a new car a couple of weeks ago and the time and energy required was incredible.

As you know, I spend most of my time negotiating deals which is what I love doing, but I find negotiating deals with new car dealers to be the most frustrating use of time.

There has got to be a better way...

Matt

I hear you buddy! So what did you get??!!!

DH
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#43

02-12-2004, 06:52 PM

depends on the dealership. there are very few and rare dealerships that are very laid back, we've got a couple locally like that. but the staff is generally at least friendly & helpful, and will typically acknowledge your presence.

most likely something tripped their trigger in profiling you. prequalification in talking to a customer is one thing, but profiling is something else altogether, and has probably cost those sales folk some good green.

there's a fine line to be drawn between wasting your time and discarding the wrong customer (which i would say a good majority of sales people out there haven't figured out).

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#44

02-12-2004, 06:53 PM

I don't have those problems when I go to the Kia dealer..
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#45

02-12-2004, 06:54 PM

all the BMW dealers i've been to have been awesome. The head of finance at the place i ended up buying at personally made me a coffee on the espresso machine lol.
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#46

02-12-2004, 06:56 PM

Originally posted by DrinkingHard
What a fucking joke. So my girlfriend and I have a little extra time today between running errands and we happened to pass a BMW dealership. So we decide to make a quick run in to take a look at a couple of their new SUV's.

We were in the showroom climbing all over this new X3 SUV they had checking in out.

We were opening up the hatches, checking this and that for over 10 minutes. We were looking for help and not ONE salesperson even ackowledged we were alive. Not even a hello, absolutely unbelievable! There were over 6 salespeople on the floor and many of them were in their little cubicles talking on the phone or filling out paperwork. I went out of my way to get someone to even make eye contact with me and they shunned us.

I could'nt believe this, so I just said fuck this lets go. Now this is the 2nd time I have gone to a BMW dealership and received less than even a hello. Has anyone else ever gone to a dealership and had this happen to them? Most dealerships I go to as soon as I roll up they are pretty much waiting at the curb and all over me.

BMW

DH

about 2 years ago i went to the local porsche dealership to check out a S4 they had. It was parked outside and i could see all of the salesman checking me out through the window. I was 26 at the time and was seriously considering buying that car until they made me feel like a piece of shit.

fuck you carousel porsche.

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#47

02-12-2004, 06:57 PM

they lost another potential buyer, and I bet you're not the first one...

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#48

02-12-2004, 07:02 PM

weird... try dealerships in ohio..

I went to a Benz dealer the other day while job hunting (looking for some work outside my apartment), wearing a hoody and paint covered jacket and had a guy already coming my way at the door asking how he could help me.. lol

I definately didnt look like the kinda guy who could afford those kinda cars.. that and I'm only 20..

maybe they were trying to just get me out of these asap :P

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#49

02-12-2004, 07:04 PM

i pulled up to a subaru dealership in a boosted civic and the sales men thought i was just some little ricer. so i went and found a near by subaru dealership and bought an sti from a salesmen i contact online. my friend also had orderd a sti from dealer #1... i went with him to pick to pick up his.. and the same salesmen that said hi and walked away from me the first time sold him his.. he said hey i remember you, i said yeah you said hi and walked away.. so i went to northtown and bout their sti.. he was pissed.. thats what the shits get.

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#50

02-12-2004, 07:05 PM

I dropped off my BMW today at service and went to the downstairs show room to check out the new 5-series which I was thinking of picking up when my lease runs out next year. I get in the car, play with all the options, check everything out, sit in the front, the passenger side, the back, everywhere, I'm all over the car. There is a salesman sitting at a desk literally two feet away from me, directly in front of the car, who was doing nothing half the time, doesnt make any effort to get up. What an ass.

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