Hey NATIONAL-NET my dedicated server goes down every night!

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  • bigdaddy187
    Confirmed User
    • Oct 2003
    • 398
    #1

    Hey NATIONAL-NET my dedicated server goes down every night!

    I know this is a dick move on my part posting here but I cannot get any concrete answers from the support staff on why my server is going down every day! So I figure someone else may see this and mention something to someone that counts.

    I need to know what the problem is. I ask the support staff to resolve the issues and they do. But when I asked what can be done so this doesn't happen again I didn't get a response.

    Every single day it is going down, and I am losing $$$ when the server is down. Not to mention I am now BLACKLISTED on a shitload of sites.

    Here are some of the reasons I receive and yet I never get an answer on how this is going to be avoided.

    1. The server is back up. It had a small memory issue and had to be rebooted.

    2. This has been resloved. The problem here was that your machine had run out of memory.

    3. There was an apache process that was hung. We had to reboot the server to get it to die, as the server was "on it's knees". All should be better now...
    ----

    I never ever had a bad thing to say about the company (National-Net) and I don't have anything bad to say now, but I cannot continue to have the server go down and get blacklisted and lose potentials with my paid advertising.
    Tags: None
    • jact
      Confirmed User
      • Sep 2002
      • 9134
      #2
      Sounds like you should examine the processeses you're running and make sure you aren't over taxing the machine. You may want to split it up onto multiple machines if it's too much load.
      Free agent

        Comment

        • Roger
          Confirmed User
          • Jul 2003
          • 3181
          #3
          Is it a managed server or not?

            Comment

            • bigdaddy187
              Confirmed User
              • Oct 2003
              • 398
              #4
              Originally posted by Roger
              Is it a managed server or not?

              It is a managed server.

                Comment

                • BradShaw
                  Confirmed User
                  • Oct 2001
                  • 7840
                  #5
                  Have you tried picking up the phone and calling them? Amazing how well that works sometimes.

                  We have 20+ servers with them, and have been with nat net for 5 years. When we have server issues, they are always fixed in minutes.
                  Sig too big

                  http://www.gofuckyourself.com/gfy_faqs.html

                  Want to use a large banner in your sig??? Contact Eric about getting on as an advertiser - eric AT adult.com

                    Comment

                    • Roger
                      Confirmed User
                      • Jul 2003
                      • 3181
                      #6
                      Originally posted by bigdaddy187



                      It is a managed server.
                      So yeah I guess they should try and fix the problem for you.

                        Comment

                        • bigdaddy187
                          Confirmed User
                          • Oct 2003
                          • 398
                          #7
                          Originally posted by BradShaw
                          Have you tried picking up the phone and calling them? Amazing how well that works sometimes.

                          We have 20+ servers with them, and have been with nat net for 5 years. When we have server issues, they are always fixed in minutes.

                          Hey, I never said they didn't fix the problem. My problem is I cannot get an answer from support on what is causing this and what can be done to prevent this.

                          I ain't bashing them...

                            Comment

                            • hyper
                              Confirmed User
                              • Mar 2002
                              • 5294
                              #8
                              sorry for your troubles

                                Comment

                                • Brujah
                                  Beer Money Baron
                                  • Jan 2001
                                  • 22157
                                  #9
                                  Is it intermittent ? What kind of memory is on the server ? Whats the average load when it's running fine ? Is there something you can pinpoint about the kind of traffic you're getting when it's running out ? Diagnosing this could be time consuming for someone, especially if it's intermittent.

                                    Comment

                                    • bigdaddy187
                                      Confirmed User
                                      • Oct 2003
                                      • 398
                                      #10
                                      Originally posted by Brujah
                                      Is it intermittent ? What kind of memory is on the server ? Whats the average load when it's running fine ? Is there something you can pinpoint about the kind of traffic you're getting when it's running out ? Diagnosing this could be time consuming for someone, especially if it's intermittent.

                                      I really don't know it is managed so I am totally disconnected.

                                        Comment

                                        • zagi
                                          Confirmed User
                                          • Jan 2004
                                          • 1238
                                          #11
                                          Get in touch with this guy on ICQ: 4930562 -- mention that your having apache problems he can definitely help you out.
                                          Managed US/NL Hosting [ [Reality Check Network ]
                                          Dell XEON Servers + 1/2/3 TB Packages ICQ: 4-930-562

                                            Comment

                                            • 50 Cent
                                              Registered User
                                              • Dec 2002
                                              • 293
                                              #12
                                              Originally posted by bigdaddy187
                                              I know this is a dick move on my part posting here but I cannot get any concrete answers from the support staff on why my server is going down every day! So I figure someone else may see this and mention something to someone that counts.

                                              I need to know what the problem is. I ask the support staff to resolve the issues and they do. But when I asked what can be done so this doesn't happen again I didn't get a response.

                                              Every single day it is going down, and I am losing $$$ when the server is down. Not to mention I am now BLACKLISTED on a shitload of sites.

                                              Here are some of the reasons I receive and yet I never get an answer on how this is going to be avoided.

                                              1. The server is back up. It had a small memory issue and had to be rebooted.

                                              2. This has been resloved. The problem here was that your machine had run out of memory.

                                              3. There was an apache process that was hung. We had to reboot the server to get it to die, as the server was "on it's knees". All should be better now...
                                              ----

                                              I never ever had a bad thing to say about the company (National-Net) and I don't have anything bad to say now, but I cannot continue to have the server go down and get blacklisted and lose potentials with my paid advertising.

                                              Fuck that just move to a host that has a clue. If they reboot your server everynight and can't find what's causing the problem then switch them before your surfers switch you.

                                                Comment

                                                • acuk
                                                  Confirmed User
                                                  • Jan 2004
                                                  • 234
                                                  #13
                                                  I'm sorry to hear about your problems..

                                                  We've just got a new managed dedicated server with

                                                  amateurhosting
                                                  (no referral code - just a good service)

                                                  Cost's $500.00 a month with 500 gig transfer.

                                                  They also run virtual hosting accounts that are the cheapest i've found.
                                                  They only charge $1.00 a gig transfer, if you are looking at moving providers i think it could be a smart move..

                                                  SIGLESS FOR NOW

                                                    Comment

                                                    • SYNIKAL
                                                      Confirmed User
                                                      • Feb 2003
                                                      • 1795
                                                      #14
                                                      Originally posted by acuk
                                                      I'm sorry to hear about your problems..

                                                      We've just got a new managed dedicated server with

                                                      amateurhosting
                                                      (no referral code - just a good service)

                                                      Cost's $500.00 a month with 500 gig transfer.

                                                      They also run virtual hosting accounts that are the cheapest i've found.
                                                      They only charge $1.00 a gig transfer, if you are looking at moving providers i think it could be a smart move..
                                                      lmao, only $1.00 per gb? AWESOME
                                                      ...........

                                                        Comment

                                                        • JensMoviePost
                                                          Confirmed User
                                                          • Jan 2004
                                                          • 319
                                                          #15
                                                          You need a new host if your sites are going down daily.
                                                          <a href="http://www.jensmoviepost.com">
                                                          JensMoviePost.com</a>                                                           - Looking for 1K+ Sized Trades!
                                                          ICQ# 328466504 or Signup Directly!

                                                            Comment

                                                            • Lee
                                                              Confirmed User
                                                              • Aug 2002
                                                              • 2977
                                                              #16
                                                              Originally posted by acuk
                                                              I'm sorry to hear about your problems..

                                                              We've just got a new managed dedicated server with

                                                              amateurhosting
                                                              (no referral code - just a good service)

                                                              Cost's $500.00 a month with 500 gig transfer.

                                                              They also run virtual hosting accounts that are the cheapest i've found.
                                                              They only charge $1.00 a gig transfer, if you are looking at moving providers i think it could be a smart move..
                                                              Just out of curiosity but do they throw in a complimentary blowjob off the bosses wife with those prices?

                                                                Comment

                                                                • Ross
                                                                  Ik ben een aap
                                                                  • Sep 2002
                                                                  • 18874
                                                                  #17
                                                                  Originally posted by BradShaw
                                                                  Have you tried picking up the phone and calling them? Amazing how well that works sometimes.

                                                                  We have 20+ servers with them, and have been with nat net for 5 years. When we have server issues, they are always fixed in minutes.
                                                                  A good hosting company shouldn't have too many problems...

                                                                    Comment

                                                                    • slackologist
                                                                      Confirmed User
                                                                      • Jul 2002
                                                                      • 2379
                                                                      #18
                                                                      move.

                                                                        Comment

                                                                        • acuk
                                                                          Confirmed User
                                                                          • Jan 2004
                                                                          • 234
                                                                          #19
                                                                          Originally posted by Lee


                                                                          Just out of curiosity but do they throw in a complimentary blowjob off the bosses wife with those prices?
                                                                          Still waiting for the blowjob
                                                                          SIGLESS FOR NOW

                                                                            Comment

                                                                            • DutchTeenCash
                                                                              I like Dutch Girls
                                                                              • Feb 2003
                                                                              • 21684
                                                                              #20
                                                                              check www.m3server.com heres the stats since 2 months (not theirs its websitepulse.com)

                                                                              Uptime Statistics
                                                                              These are the Uptime Statistics for the time this port is being monitored

                                                                              Location Total Checks Fails Average resp.time(ms.) Uptime %
                                                                              Miami, FL 542 9 3,360.6507 98.3395 %
                                                                              Total 542 9 3,360.6507 98.3395 %

                                                                              ICQ 16 91 547 - SKYPE dutchteencash
                                                                              bob AT dutchteencash DOT com
                                                                              ... did you see our newest Sweet Natural Girl Priscilla (18)?

                                                                                Comment

                                                                                • Video-Post
                                                                                  Selling short ICQ numbers
                                                                                  • Dec 2001
                                                                                  • 1118
                                                                                  #21
                                                                                  Originally posted by acuk
                                                                                  I'm sorry to hear about your problems..

                                                                                  We've just got a new managed dedicated server with

                                                                                  amateurhosting
                                                                                  (no referral code - just a good service)

                                                                                  Cost's $500.00 a month with 500 gig transfer.

                                                                                  They also run virtual hosting accounts that are the cheapest i've found.
                                                                                  They only charge $1.00 a gig transfer, if you are looking at moving providers i think it could be a smart move..
                                                                                  That's a dumb name for a host

                                                                                    Comment

                                                                                    • Krille
                                                                                      Confirmed User
                                                                                      • Mar 2002
                                                                                      • 2436
                                                                                      #22
                                                                                      maybe your server needs to rest every night? I know I have to :P

                                                                                      my natnetserver:
                                                                                      07:57:00 up 35 days, 11:10, 1 user, load average: 0.19, 0.27, 0.27

                                                                                      load a bit high since it's running logthingie

                                                                                        Comment

                                                                                        • LBBV
                                                                                          Confirmed User
                                                                                          • Aug 2002
                                                                                          • 936
                                                                                          #23
                                                                                          Originally posted by bigdaddy187
                                                                                          I know this is a dick move on my part posting here but I cannot get any concrete answers from the support staff on why my server is going down every day! So I figure someone else may see this and mention something to someone that counts.

                                                                                          I need to know what the problem is. I ask the support staff to resolve the issues and they do. But when I asked what can be done so this doesn't happen again I didn't get a response.

                                                                                          Every single day it is going down, and I am losing $$$ when the server is down. Not to mention I am now BLACKLISTED on a shitload of sites.

                                                                                          Here are some of the reasons I receive and yet I never get an answer on how this is going to be avoided.

                                                                                          1. The server is back up. It had a small memory issue and had to be rebooted.

                                                                                          2. This has been resloved. The problem here was that your machine had run out of memory.

                                                                                          3. There was an apache process that was hung. We had to reboot the server to get it to die, as the server was "on it's knees". All should be better now...
                                                                                          ----

                                                                                          I never ever had a bad thing to say about the company (National-Net) and I don't have anything bad to say now, but I cannot continue to have the server go down and get blacklisted and lose potentials with my paid advertising.
                                                                                          Hello bigdaddy187,

                                                                                          My name is Bill and I actually run all of NationalNet. I'd like to get to the bottom of this with you. Please contact me at office today and I'll see that we get to the bottom of this. Just call the main number and hit ext 230.

                                                                                          NationalNet has ALWAYS been known for it's support, and if for some reason you are not getting the service you deserve, then I most certainly want to know about it.

                                                                                          I'll be in office at around 10 AM EST and I'll be waiting for your call.

                                                                                          Alternatively, if for some reason you cannot call, you can email me at bill AT natnet DOT com.

                                                                                          Bill
                                                                                          National Net Hosting. Handled.
                                                                                          See our new line of inexpensive Dedicated Servers | Cabinets starting at $795 | CDN
                                                                                          [email protected] | 888-4-NATNET | www.nationalnet.com

                                                                                            Comment

                                                                                            • SomeCreep
                                                                                              :glugglug
                                                                                              • Mar 2003
                                                                                              • 26118
                                                                                              #24
                                                                                              Make sure you're not running any scripts or processes which could be tying up resources and/or crashing your machine. If traffic on your server is heavy, try upgrading your processor or memory.

                                                                                              Webair Hosting

                                                                                              I use and recommend Webair for hosting.

                                                                                                Comment

                                                                                                • bigdaddy187
                                                                                                  Confirmed User
                                                                                                  • Oct 2003
                                                                                                  • 398
                                                                                                  #25
                                                                                                  Originally posted by LBBV


                                                                                                  Hello bigdaddy187,

                                                                                                  My name is Bill and I actually run all of NationalNet. I'd like to get to the bottom of this with you. Please contact me at office today and I'll see that we get to the bottom of this. Just call the main number and hit ext 230.

                                                                                                  NationalNet has ALWAYS been known for it's support, and if for some reason you are not getting the service you deserve, then I most certainly want to know about it.

                                                                                                  I'll be in office at around 10 AM EST and I'll be waiting for your call.

                                                                                                  Alternatively, if for some reason you cannot call, you can email me at bill AT natnet DOT com.

                                                                                                  Bill
                                                                                                  Thanks for the post, I will try to get you by phone around 10:00.

                                                                                                    Comment

                                                                                                    • Krille
                                                                                                      Confirmed User
                                                                                                      • Mar 2002
                                                                                                      • 2436
                                                                                                      #26
                                                                                                      I had a similar issue like you with my server dying constantly but it was due to me adding 2 mile long .htaccess files with lots of unwanted referrers in it

                                                                                                        Comment

                                                                                                        • dantheman
                                                                                                          OG
                                                                                                          • May 2002
                                                                                                          • 3308
                                                                                                          #27
                                                                                                          Originally posted by thinkx
                                                                                                          check www.m3server.com heres the stats since 2 months (not theirs its websitepulse.com)

                                                                                                          Uptime Statistics
                                                                                                          These are the Uptime Statistics for the time this port is being monitored

                                                                                                          Location Total Checks Fails Average resp.time(ms.) Uptime %
                                                                                                          Miami, FL 542 9 3,360.6507 98.3395 %
                                                                                                          Total 542 9 3,360.6507 98.3395 %

                                                                                                          That's what I'm talking about

                                                                                                          For over 7 years we've done that, nothing but great service and uptime for all our clients

                                                                                                          thanks thinkx for that post, made my morning
                                                                                                          M3server.com
                                                                                                          VPS>Get your 2nd month free
                                                                                                          Ded>$100 off your 2nd month
                                                                                                          since 1996
                                                                                                          icq-25135623
                                                                                                          dannyh at~m3server DOT com

                                                                                                            Comment

                                                                                                            • Rochard
                                                                                                              Jägermeister Test Pilot
                                                                                                              • Dec 2001
                                                                                                              • 75761
                                                                                                              #28
                                                                                                              When all of the planets are lined up just right....... Bradley Shaw and I agree on something.

                                                                                                              Nat Net's support is THE BEST in the industry.

                                                                                                              Pick up the phone, call Bill, and he'll help you out. Sounds to me like you are trying to something with your machine that is killing it every night.
                                                                                                              Herschel Savage
                                                                                                              Brooklyn, NY

                                                                                                                Comment

                                                                                                                • Nysus
                                                                                                                  Confirmed User
                                                                                                                  • Aug 2001
                                                                                                                  • 7817
                                                                                                                  #29
                                                                                                                  Originally posted by jact
                                                                                                                  Sounds like you should examine the processeses you're running and make sure you aren't over taxing the machine. You may want to split it up onto multiple machines if it's too much load.
                                                                                                                  That's what I was going to suggest as well. It certainly sounds like your machine is being overloaded, or perhaps there could be faulty hardware - but that is less likely.

                                                                                                                  Good luck.

                                                                                                                  Cheers,
                                                                                                                  Matt
                                                                                                                  What name is pr0 / Untouched Markets using these days? Untouched Markets - pr0 - Refund My Money Now

                                                                                                                  Someone owes me $2,000 because they didn't do any work that was paid for *pointing at pr0 / William / UntouchedMarkets*

                                                                                                                  See http://www.gfy.com/showthread.php?p=16744521 and for more detailed see http://www.gfy.com/showthread.php?t=948645

                                                                                                                    Comment

                                                                                                                    • uptheyingyang
                                                                                                                      Confirmed User
                                                                                                                      • May 2003
                                                                                                                      • 376
                                                                                                                      #30
                                                                                                                      Originally posted by SomeCreep
                                                                                                                      Make sure you're not running any scripts or processes which could be tying up resources and/or crashing your machine. If traffic on your server is heavy, try upgrading your processor or memory.

                                                                                                                      good advice
                                                                                                                      promote our original content 30 niche site package with ccbill:
                                                                                                                      www.gashflash.com/affiliates/

                                                                                                                        Comment

                                                                                                                        • PbG
                                                                                                                          Confirmed User
                                                                                                                          • May 2003
                                                                                                                          • 1025
                                                                                                                          #31
                                                                                                                          I hope like hell you are advertising for them because that's embarassing. I doubt anyone here still pays that kind of money for a dedicated server.

                                                                                                                          I suggest the thread starter ask Nat Net to double your RAM.


                                                                                                                          Originally posted by acuk
                                                                                                                          I'm sorry to hear about your problems..

                                                                                                                          We've just got a new managed dedicated server with

                                                                                                                          amateurhosting
                                                                                                                          (no referral code - just a good service)

                                                                                                                          Cost's $500.00 a month with 500 gig transfer.

                                                                                                                          They also run virtual hosting accounts that are the cheapest i've found.
                                                                                                                          They only charge $1.00 a gig transfer, if you are looking at moving providers i think it could be a smart move..

                                                                                                                          Uncensored-Hosting | Photography by Gus

                                                                                                                            Comment

                                                                                                                            • JMM
                                                                                                                              Confirmed User
                                                                                                                              • Apr 2001
                                                                                                                              • 1755
                                                                                                                              #32
                                                                                                                              If you do leave nat-net, make sure you leave on good terms. They will most likely purchase the hosting company you jump to next week.

                                                                                                                              Never ever ever ever had a problem with nat-net, they always respond immediately and professionally.

                                                                                                                              I like the suggestion of picking up the phone. I know for a fact that they do have phones over there.

                                                                                                                                Comment

                                                                                                                                • bigdaddy187
                                                                                                                                  Confirmed User
                                                                                                                                  • Oct 2003
                                                                                                                                  • 398
                                                                                                                                  #33
                                                                                                                                  Originally posted by JMM
                                                                                                                                  If you do leave nat-net, make sure you leave on good terms. They will most likely purchase the hosting company you jump to next week.

                                                                                                                                  Never ever ever ever had a problem with nat-net, they always respond immediately and professionally.

                                                                                                                                  I like the suggestion of picking up the phone. I know for a fact that they do have phones over there.
                                                                                                                                  No shit they have phones over there. I contacted Bill today he is on it.

                                                                                                                                  Also I don't plan on leaving them, shit happens sometimes and this time it is happening to me.

                                                                                                                                  As you see in my posts above I am not trashing them.

                                                                                                                                    Comment

                                                                                                                                    • GonePhishing
                                                                                                                                      Confirmed User
                                                                                                                                      • Oct 2003
                                                                                                                                      • 2474
                                                                                                                                      #34
                                                                                                                                      They're pretty cool if you call them!
                                                                                                                                      If Biff Fucks My Mom... I Might Never Be Born...

                                                                                                                                        Comment

                                                                                                                                        • JMM
                                                                                                                                          Confirmed User
                                                                                                                                          • Apr 2001
                                                                                                                                          • 1755
                                                                                                                                          #35
                                                                                                                                          Originally posted by bigdaddy187


                                                                                                                                          No shit they have phones over there. I contacted Bill today he is on it.

                                                                                                                                          Also I don't plan on leaving them, shit happens sometimes and this time it is happening to me.

                                                                                                                                          As you see in my posts above I am not trashing them.
                                                                                                                                          Maybe next time you can contact them BEFORE you publically trash them on a message board.

                                                                                                                                          Your first post trashed them, whether you realize it or not.

                                                                                                                                            Comment

                                                                                                                                            • JimW
                                                                                                                                              Confirmed User
                                                                                                                                              • Dec 2002
                                                                                                                                              • 422
                                                                                                                                              #36
                                                                                                                                              Bill and the rest of the NatNet crew are topnoche in our book...

                                                                                                                                                Comment

                                                                                                                                                • Kick Ass Chat
                                                                                                                                                  Confirmed User
                                                                                                                                                  • Dec 2002
                                                                                                                                                  • 2057
                                                                                                                                                  #37
                                                                                                                                                  Well did they fix your problem finally or not?
                                                                                                                                                  [email protected]

                                                                                                                                                    Comment

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