Customer charges back after THREE WEEKS?

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • rowan
    Too lazy to set a custom title
    • Mar 2002
    • 17393
    #1

    Customer charges back after THREE WEEKS?

    Just got informed by Verotel that a charge on 8th Jan was disputed and reversed today (30th Jan). I've never seen such a small amount of time between the initial charge and the chargeback... someone is really on their feet.

    The account was a trial and it was cancelled by him, so it was probably some fucker who decided he would just dispute the $5.95 charge rather than complain that he disliked the site and ask nicely for a refund.
    Tags: None
    • Furious_Male
      Doing the grind since 99
      • Oct 2003
      • 16884
      #2
      If he was a Chase card holder he may be practicing what they teach in there latest email campaign to all holders. "How to charge back". I don't have the thread handy but that is just a crazy thing to push.
      Living in Virtual Reality
      Contact: Email (preferred): furiousmale .at. gmail - Skype: live:shanedws

        Comment

        • Cassie
          Confirmed User
          • Mar 2003
          • 3139
          #3
          you mean this?

          http://www.datinggold.com/gfy/chase.html
          ICQ: 309756847
          ]

            Comment

            • Furious_Male
              Doing the grind since 99
              • Oct 2003
              • 16884
              #4
              Originally posted by Cassie
              you mean this?

              http://www.datinggold.com/gfy/chase.html
              Yes isnt that nice. I am sure thats not what happened in Rowans case but when I read this thread it just made me think about it.
              Living in Virtual Reality
              Contact: Email (preferred): furiousmale .at. gmail - Skype: live:shanedws

                Comment

                • rowan
                  Too lazy to set a custom title
                  • Mar 2002
                  • 17393
                  #5
                  I've checked my logs, and after using the account extensively the first day he returned the next with a 401 on the member's page. Looks like he forgot his login, which is random (supplied by Verotel - and also emailed to them upon signup).

                  The authentication failure page includes a few short sentences explaining possible reasons for the failure and invites them to email my customer service address.

                  I don't understand how a chargeback was easier than emailing me...

                    Comment

                    • rowan
                      Too lazy to set a custom title
                      • Mar 2002
                      • 17393
                      #6
                      Originally posted by Cassie
                      you mean this?

                      http://www.datinggold.com/gfy/chase.html
                      Wow, that blows. When I wanted to dispute a charge the person I spoke to in the dispute section engaged in a dialog to ensure that I understood what I was requesting, and that I had a legitimate reason for it.

                      With the online version there's probably 2 pages of T&C that no one reads, they hit the "submit" button and it's all done.

                        Comment

                        Previous template Next
                        Working...