Ok
Yes, i'm pissed off to, they owe me 5 weeks worth, they are my only billing option so yeah. thousands.
If it was easy for me to change billers i would, but being outside the US restricts me a lot $(@#*%*
I spoke to a tech last and i'll post the transcript here so you can all see whats going on.
What pisses off the most is the no news, they don't tell shit. Especially Andrew Neff, I spoke to him 3 weeks ago and he said it working by that Friday. Tried contacting him by email and ICQ since and got nothing back. Pretty fucked up way of treating customers which make them a LOT of money.
Anyways, here ya go...
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hi
ok
you just sent me an email
Soon, what IS soon ? a few days ? a few more weeks ? any estimated time ?
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[CG Tech] Smith, 02.09.2004 15:42 :
I can't tell you for sure.
We also are confused of this situation and doing our best to solve it as soon as possible.
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[CG Tech] Smith, 02.09.2004 15:42 :
Cardsgate is moving to Visa 3D Secure system and it is a lot of work getting compliant. Next week we hope to complete all tests.
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what if you can't solve it ?
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[CG Tech] Smith, 02.09.2004 15:42 :
We will solve it, just need time. Nothing serious, just a long routine work...
Proto tests 4 security.
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ITs very hard for us
we get No news
and no money for 5 weeks
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[CG Tech] Smith, 02.09.2004 15:42 :
I understand, believe me, we are in almost same situation.
But we are working on solution.
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So where is the money people sign up with ? Surely you got paid for that ?
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[CG Tech] Smith, 02.09.2004 15:42 :
No, we don't.
All transactions are stoped for now.
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but people can still sign up
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[CG Tech] Smith, 02.09.2004 15:42 :
Yes, but, as I know, they don't get access to your content.
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yup they sure do
they get billed
this week i have 34 accepted , 4 denied
in the last 5 weeks i have 250 new signups
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[CG Tech] Smith, 02.09.2004 15:42 :
Ok, I understand.
Huh....
Wait please.
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[CG Tech] Smith, 02.09.2004 15:42 :
Ok, I see.
You can disable all users using our panel, to save your's traff.
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why would i do that ? in case i dont get paid ?
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[CG Tech] Smith, 02.09.2004 15:42 :
transaction and any checks.
So many users can use false card numbers to get access, we cannot prevent it.
So, to reduce chargeback we will, check all cards before taking money, Carders don't sleep
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ok
so thats a chargeback
god, what will i do :/
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[CG Tech] Smith, 02.09.2004 15:42 :
no, no charge-back from users, who are honest and use their cc. All gonna be checked-out before making a transaction.
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so what happens if you dont come back and i never get paid ?
do i leave now and find another provider ?
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[CG Tech] Smith, 02.09.2004 15:42 :
We will come back.
We are working on it now!
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ok
i will ask you again on monday !
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[CG Tech] Smith, 02.09.2004 15:42 :
Ok, no problem. I'll tell you, If i'll have some news.
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thanks for your help
at least someone answers me !
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