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kimmy @ epassporte.com
Include your user name and I'll have my guys look at what they attempted.
It could also be a situation similar to one that I had occur to me last week.
It looks like they are doing real time online auths but in reality they are batching and trying to run them the next day or whenever. In that case, they aren't really running online transactions and it won't go through until they upgrade their systems.
Of course when I tried to explain this to the people at MAC cosmetics they didn't get it.
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