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thanks for the responses so far.
it looks and sounds like the damage to each of the drives is structural, so neither drive is really usable right now
we've got loud clicking noises in both drives. both drives are Maxtor Drives. I heard that Maxtor drives have failed a lot of people so we will be going with a new brand on the next external drives along with strengthening all of our back up procedures.
the icons for the drives are not showing up in the "My Computer" window
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