Quote:
Originally posted by SinEmpire:
Okay, here goes...
Grumpy - Your suggestion that chargebacks for dialers are a mere .005% is surprising. I'd like to hear some feedback on that from others. If that's true, I suppose it speaks to the viability of the product. However, I doubt that's the real figure based on my experience with other pay-per-call services.
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Brad,
We own our own dialer network which we're going to officially launch in a few weeks. We've been testing our U.S. routes for nearly a year now, and let me tell you that Grumpy is 100% wrong. Most dialer resellers aren't aware of this, but dialer chargebacks can be quite high. (Although I'm told audiotext is just as bad these days!).
When we were using AT&T Multiquest, our chargebacks were at 44%. After AT&T decided to stop billing for adult, we moved to Integretel for billing. With Integretel we expect our chargebacks to be MUCH lower since they handle complaints much better than AT&T did.
Oh, other than the Unites States we don't have to worry about chargebacks anywhere else. Also about 45% of our surfers happen to be U.S. surfers.
Quote:
Originally posted by SinEmpire:
CandidPublishing - You basically reiterated that I'm in the 900 business and what's the difference between that and dialers. Well, besides the fact that mine is live entertainment connecting two people... There is another HUGE difference. 900 calls completely inform the consumer. Customer's aren't charged immediately as some might think. My lines are setup with approximately 45 seconds of free time. The structure is as follows: 1) sales pitch for the live phone sex, 2) disclaimers about it being an adult service, 3) pricing information stating the price per minute and connection fee and 4) finally a moment where in the recording it says "Billing begins when you hear the loud tone, please hang up now if you don't wish to be charged."
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Yes you're in the 900 business....the audiotext end of it. Even though I'm in dialers, I'm still in the 900 business since I own several data access 900 numbers in additional to various other domestic and international numbers.
The 45 seconds of "free time" you mentioned is the preamble. We have one too for our dialers, except that it's 18 seconds long. This allows the surfer to disconnect while the modem is still handshaking without being charged.
As for the sales pitch, disclaimer it's an adult service, price disclosure, etc. That's what our text disclaimer is for. It states CLEARLY the it's an adult service, and also clearly states that this service costs $3.99 per minute. In addition, it also shows the 900 number (or international if it's not a U.S. surfer) that's about to be dialed. How is that different from audiotext?
Also you mentioned that your phonesex service offers live one-one action while dialers just overcharge the surfer. This is not true. We offer our surfers imediate access to live feeds where they can chat with the model one-on-one, instant streaming movies, and pics! We optimized our content so it flies on even a 28.8 modem.
Hope this clears some stuff up about dialers.
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[This message has been edited by candidpublishinginc (edited 01-18-2002).]