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here's what I responded with, sound convincing at all?
"Yes you can cancel your account easily. However, we put time and effort into each and every fitness plan we customize, and if you do not cancel before receiving your fitness plan we cannot issue a refund. This prevents fraudulent actions from members trying to receive our services for free.
**Cancelling your account WILL permanently stop any future charges**
If you decided to cancel your membership after having stayed more than a month, you will not be issued a refund for your first month or any prior months leading up to the month of cancellation.
In the case that a member demands a refund after the fitness plan has been delivered, we keep detailed member-traffic logs that allow us to prove to credit card companies that the member recieved the fitness plan and agreed to our refund policy before signing up.
In the case that you need to cancel your membership after having received the fitness plan, the only way you will be issued a refund is by not clicking on the "Diet Plan" and "Workout Plan" links. This proves to us that you did not access or read the fitness plans customized for you.
The fitness plans we customize are accurate and of high quality. If you feel that your customized fitness plan is not of high quality or inaccurate, we encourage you to simply give us feedback from our client/trainer messaging system and your trainer will work with you on creating a workable solution.
I hope this has answered your question sufficiently!"
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