Quote:
Originally posted by Tom_PM
Make someone happy they'll tell a friend.
Piss someone off and they'll tell 10 friends.
Very very old customer relations truism.
You know it's true, we LOVE to bitch and complain and share it with everyone with at least 1 good ear 
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not many people tell their mates about how the site they were wanking over last night didn't quite have the number of BBW's the tour promised. It's not the hot local restaurant.