hey,
let me post a little something about getting back to you in 12 hours and that way killing your site.
TM3 is a company of 1-2 (maybe more) people working on it. They most likely live in the same timezone too. What is more surprising is that they do sleep sometimes and they are not likely to get your messages while they are sleeping. What I am trying to say is: THEY ARE JUST PEOPLE. You are not dealing with a multi-billion company here, so you can not expect them to get back in 2 minutes. In that case, you would end up paying $400 (or even $4k) PER MONTH only for the support.
I own rb4 script and I almost know nothing about TM3. I DO know that sometimes it takes 10 seconds to get back, but sometimes it may take 24 hours.
As for your site going down... well.... if you were just sitting there and waiting for tm3 guys to fix everything and posting around on the boards, it is more than natural that your site went down. You could have placed hard links on your site or installed a free script and your site would have come back to normal in the next 24 hours.
finally ... you appear to be saving money on your hosting and also saving money on your software and not doing anything to help yourself. You know, someone has to be paid do to the job for you...
PS thanks to Michael for the good post
