Quote:
Originally posted by Doctor Dre
It's not really their fault if you have server problems ...
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You are right, it's not TM3's fault.
It's simply a very fine line on how far a company wishes to offer support.
For instance. I'm using RB4 on my site and have been for many years. I know there's other scripts out there and most of them with more 'bells and whistles.' One of the reason i stay with RB4 is because of the support.
Over the years, I have literally torn up this script, crashed it due to mistakes on my end, fucked up my server, killed the database of trades, etc. The point is, shit happens...it always will.
No matter what shit i have put this script through and no matter what mistakes i've made on the server that has killed the script, Run (Run is the RB4 creator), has always done whatever it took to get me back up.
Weather it's been reinstalling the script if necessary (which has happen quite a few times from me attempting to act like an admin..lol) or fixing the problems that i've created, etc ....he's always there to fix the script that we're cause from MY issues.
Not once has he charged me anything in all the years. Not once has asked for anything in return. Not once has he mentioned anything. Can he though? Of course he can...he has every right to charge. And i'm sure he shakes his head in disgust when i fuck something up..
But you know what? Between webmasters, stuff like this doesn't go unnoticed at all. He may not ask for anything in return, he may not ask for money to fix what i fucked up. BUT...where it does come back to him in full force is all the referrals (and script sales) he's received from us. People icq me all time about traffic scripts and i'm more then happy to point them where i've had the best experience. The script is just a script....you can get a good traffic script anywhere. There's plenty out there. The person/company behind it is what you are truly investing in.
Anyway, it's just one those things. Sure, anyone can charge and please don't get me wrong, they have every right to. Each business will have their own support style. Run's style works for him and good business has come back to him many times over.
