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rexrex · 08-24-2004, 05:51 PM

Hello ASL,

on ICQ you told me that you needed a "script fix" as it wasn't working after the motherboard change. This "script fix" is acutally reinstallation and as you were already out of 6 months support period, i told you that you would have to pay $35 for the reinstallation. You refused to pay and started to complain immediately. As i'm not a guy who would fight for $35, i told you it's ok and that we will reinstall it for you for free as the only thing done on your server was motherboard switch.

Later on tech discovered that this is not exactly true. He found out that the whole operating system was reinstalled on 21.aug.2004 at 22:24 server time (which is definetly after we installed this TM3 on your server). I approved free reinstallation for you because i was told that the only thing changed on your server was the motherboard, but as this turned out to be incorrect, of course the free reinstallation did not apply anymore.
So the tech guy asked you to pay for the reinstallation, which you refused to.

You said that our slow response killed your site: The response was not really all that slow as u described it. And the most important, i gave you the reinstallation instructions with the list of packages that must to be installed on your server, before we can do the reinstallation, but you simply ignored those instructions and therefore tech guy couldn't finish your reinstallation in his first attempt.

After the required package was installed, tech reinstalled the script for you in his 2nd attempt(he didn't tell you that, as the reinstallation fee was not paid yet). Email with payment link was sent to you one more time and again you refused to pay it.

So like few hours ago (before i actually saw your post) i talked with the tech and we decided we won't fight with you for those $35 anylonger and will just do it for free. At that time i've hit you up on ICQ and i saw your "thanks for the fix" message, so i thought u already noticed script was fixed and i created user/pass for you.
It is your decision if u'll use your script or not, but anyway i don't think it is fair to write all those negative thoughts on the message board, mostly just because you were asked to pay for the reinstallation.

Kind regards everyone,
Ty - TGP software

08-24-2004, 05:51 PM
rexrex Registered User Join Date: Oct 2002 Posts: 15	Hello ASL, on ICQ you told me that you needed a "script fix" as it wasn't working after the motherboard change. This "script fix" is acutally reinstallation and as you were already out of 6 months support period, i told you that you would have to pay $35 for the reinstallation. You refused to pay and started to complain immediately. As i'm not a guy who would fight for $35, i told you it's ok and that we will reinstall it for you for free as the only thing done on your server was motherboard switch. Later on tech discovered that this is not exactly true. He found out that the whole operating system was reinstalled on 21.aug.2004 at 22:24 server time (which is definetly after we installed this TM3 on your server). I approved free reinstallation for you because i was told that the only thing changed on your server was the motherboard, but as this turned out to be incorrect, of course the free reinstallation did not apply anymore. So the tech guy asked you to pay for the reinstallation, which you refused to. You said that our slow response killed your site: The response was not really all that slow as u described it. And the most important, i gave you the reinstallation instructions with the list of packages that must to be installed on your server, before we can do the reinstallation, but you simply ignored those instructions and therefore tech guy couldn't finish your reinstallation in his first attempt. After the required package was installed, tech reinstalled the script for you in his 2nd attempt(he didn't tell you that, as the reinstallation fee was not paid yet). Email with payment link was sent to you one more time and again you refused to pay it. So like few hours ago (before i actually saw your post) i talked with the tech and we decided we won't fight with you for those $35 anylonger and will just do it for free. At that time i've hit you up on ICQ and i saw your "thanks for the fix" message, so i thought u already noticed script was fixed and i created user/pass for you. It is your decision if u'll use your script or not, but anyway i don't think it is fair to write all those negative thoughts on the message board, mostly just because you were asked to pay for the reinstallation. Kind regards everyone, Ty - TGP software