I make about 25-35 sales a day, with around 1 or 2 chargebacks every 3 days.... When should I start getting worried that the chargeback rate is getting too high?
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anything over 1% now a days.want to buy this spot for cheap? it is of course for sale. long term deals are always the best bet. brand0n/ at/ a o l dot commies. -
%1.0000000000000000000000001 is a high chargeback rate.
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so you have only 6 or so cbs a month.. you have nothing to worry about.. you have to be over 100 total or less than 1%..
but.. with your transaction count... you could be over 2%Processing Partners http://www.processingpartners.comComment
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research the reason that you are getting them; are they from affiliate sales, does the customer info looks like it makes sense, is it all from one region or for one price point such as the first rebill of a free trial, or the highest price that you offer, was the same bin was used, etc...
try to find out why you are getting them, there is a reason behind every chargeback
also, do not forget that the 100 chargeback floor is for Visa chargebacks, so out of your approx. 15 chargebacks a month, maybe around 8-9 are Visa
if you would like any suggestions on how to improve your cb rate, feel free to get hold of meIf you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAPComment
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If youre getting 2 chargebacks every 3 days on 30 sales a day you REALLY need to start looking into what the fuck youre doing wrong.icq: 237055440Comment
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Originally posted by brand0n
anything over 1% now a days.
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That's no longer true, as of November, I think. (Or was it October?)Originally posted by gregtx
you have to be over 100 totalFyodor Dostoyevsky wrote: "Every man has reminiscences which he would not tell to everyone but only his friends. He has other matters in his mind which he would not reveal even to his friends, but only to himself, and that in secret. But there are other things which a man is afraid to tell even to himself, and every decent man has a number of such things stored away in his mind."
icq 8243657Comment
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A high chargeback rate is whatever visa says.Comment
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says who??Originally posted by wimpy
That's no longer true, as of November, I think. (Or was it October?)Comment
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alright.. thanks for the comments/suggestions guys, ill do some research and change a few things
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