delegating customer support

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  • mrthumbs
    salad tossing sig guy
    • Apr 2002
    • 11702
    #1

    delegating customer support

    Anyone here experienced delegating online support/trouble tickets (mainly product and payment questions) to a third party?

    Weve really reached the stage where we should
    A. get someone in full time to take care of that
    or B. have some external party do it for us.


    But option B scares me although the process is pretty straight
    forward.

    Anyone around with experiences in this field? Any companies you can refer me to?
    Tags: None
    • xxxoutsourcing
      Confirmed User
      • Oct 2003
      • 3888
      #2
      You could outsource a task like that to a company like us ;)

      xxxoutsourcing.com
      ICQ:119936 | Aim:xxxoutsourcing | MSN:msn@ xxxoutsourcing.com | Yahoo:xxxoutsourcing
      Submitters, Designers, Programmers, Cartoonist, Creative Writers, Video & Photo Editors
      Convert your Paysite into a cartoon site convert2toons.com

        Comment

        • princess
          Confirmed User
          • Feb 2001
          • 1939
          #3
          I've been doing the customer support for friend for close to 3 years. and I'm an external party.. Shot me a message and I might be able to help you out or hook you up with some folks..

          *HUGS*!
          Marsha

            Comment

            • MegaPussy
              Confirmed User
              • Mar 2003
              • 243
              #4
              There's a company out there who handles it 3rd party for you, not idea if they are any good, but they advertise on YNOT.

              http://www.adultrep.com/
              Tabloid Cash - Fresh New Concept!
              www.tabloidcash.com
              [email protected]

                Comment

                • webair
                  Confirmed User
                  • Feb 2002
                  • 8531
                  #5
                  whom ever you choose to handle this make sure they are reputable, and make sure you trust them with your clients/business. Personally, I'd hire someone or a few people, and have them inhouse if I were you.


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                    • timboss
                      Confirmed User
                      • Sep 2003
                      • 627
                      #6
                      I'd be glad to help you out MrThumbs.

                      I have 6 years in the biz, and can do just about anything.

                      my ICQ is in my sig
                      ICQ:
                      338637464

                        Comment

                        • XxXotic
                          Confirmed User
                          • Jun 2002
                          • 8500
                          #7
                          outsourcing support is stupid for a few reasons, mainly because they tend to know very little about anything.

                          Support is best kept in-house, this way you can monitor your employees, and not have to worry about them doing support or other meaningless tasks unrelated to your issues for the 500 other clients they have.
                          Oxeo - Serious Hosting For Serious Webmasters. iCQ:135.887013

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