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i thought the ipconfig renew wasn't working for her, she said it wasn't giving her a good ip # which means it's probably not getting dhcp right and is using some default ip it usually puts in place.
need to see if she can reach the router or hub first.. and maybe she has to force an ip to get it to recognize at first.
then another option i'm thinking is to run netdiag.. on XP from command prompt you can type: netsh diag gui
and a window will come up .. click scan
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