I just received this letter... I assume it went out to all PG affiliates.
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Hello All!
Welcome back from Vegas for those that we able to attend.
It was brought to our attention early this week that there is/was a glitch in the reporting feature in CCBills new affiliate admin. The glich involved rebills and the number of rebills our affiliate have or will be paid on.
Our program, from the day it opened has always been set on umlimited rebills by default and will remain that way until the end of time. We have checked nearly every affiliate id with multiple rebills. There is not one case of an affiliate not being paid on a subscription that has continued to bill beyond the first rebill.
If you have found you have not been paid past the first rebill on a subscription that has continued to bill, please contact ua nd we will pay you on missing rebill payouts. However, as mentioned above, we have yet to find any examples of this. Please provide verifiable proof for we have not found one situation where this is the case.
We will be spending several hours and days with ccbill in the upcoming weeks. Needless to say, the glitch in there system has caused us a great deal of grief. We will be changing to Epoch as our primary processor once this situation is fixed and we also will be running our own stats for our affiliates. Far more detailed and user friendly then the ccbill interface. Our new affiliate interface has been done for a month and we were planning on launching on the Feb 1st. You will find our new stat program much more detailed and accurate. More information will be coming very soon.
Now, as to any remarks made on message boards. If you are on affiliate and have an issue or a problem with our program. We have email, icq and phones. All of which have been made available to you. There are many ways to ask us question and get to the bottom of problems you may be experiencing. If you go to a message board first, before trying ot contact one of our staff we can only assume you have a personal agenda. If you really feel the need to post, at least post your contact info so we can get in touch. T
his is line #6 in our terms of service:
"We reserve the right to terminate the account of any webmaster who posts to message boards, emails or messages our other affiliates, or speaks negatively of us. We are not going to make everyone happy all of the time.. If you have a problem or issue with our program or any of our sites, please feel free to contact us. We understand miscommunications can and do happen, but we always try our best to satisfy any webmaster problems. Talk to us folks. communication is key."
We will infoce this. We dont want to of course, but we will. The lies and mis-information that was spread by one or two affiliates will not be tolerated. Stories of "fights" infront of the CCBill booths and people getting "beat up" are childish at best. The eledged "fight" was with friends of our program. Any conversations were done in private, off the show floor and handled in a friendly and professionl manner, there was never any "big blow up". All of us invloved did get a good laugh out of it of course, but lies are totally uncalled for. We know that this is only one or two of you. We spoke to all of our key affiliates in Las Vegas and ALL are extremly satisfied.
Anyways, we are back at the office and back to work. We had an amazing show and we are looking forward to the new year! If you have any questions, please follow the contact info in our program.
My icq 176384083
my email is [email protected]
my cell number is 734-718-3549
Best regards,
Jeff
--------------------------------
Hello All!
Welcome back from Vegas for those that we able to attend.
It was brought to our attention early this week that there is/was a glitch in the reporting feature in CCBills new affiliate admin. The glich involved rebills and the number of rebills our affiliate have or will be paid on.
Our program, from the day it opened has always been set on umlimited rebills by default and will remain that way until the end of time. We have checked nearly every affiliate id with multiple rebills. There is not one case of an affiliate not being paid on a subscription that has continued to bill beyond the first rebill.
If you have found you have not been paid past the first rebill on a subscription that has continued to bill, please contact ua nd we will pay you on missing rebill payouts. However, as mentioned above, we have yet to find any examples of this. Please provide verifiable proof for we have not found one situation where this is the case.
We will be spending several hours and days with ccbill in the upcoming weeks. Needless to say, the glitch in there system has caused us a great deal of grief. We will be changing to Epoch as our primary processor once this situation is fixed and we also will be running our own stats for our affiliates. Far more detailed and user friendly then the ccbill interface. Our new affiliate interface has been done for a month and we were planning on launching on the Feb 1st. You will find our new stat program much more detailed and accurate. More information will be coming very soon.
Now, as to any remarks made on message boards. If you are on affiliate and have an issue or a problem with our program. We have email, icq and phones. All of which have been made available to you. There are many ways to ask us question and get to the bottom of problems you may be experiencing. If you go to a message board first, before trying ot contact one of our staff we can only assume you have a personal agenda. If you really feel the need to post, at least post your contact info so we can get in touch. T
his is line #6 in our terms of service:
"We reserve the right to terminate the account of any webmaster who posts to message boards, emails or messages our other affiliates, or speaks negatively of us. We are not going to make everyone happy all of the time.. If you have a problem or issue with our program or any of our sites, please feel free to contact us. We understand miscommunications can and do happen, but we always try our best to satisfy any webmaster problems. Talk to us folks. communication is key."
We will infoce this. We dont want to of course, but we will. The lies and mis-information that was spread by one or two affiliates will not be tolerated. Stories of "fights" infront of the CCBill booths and people getting "beat up" are childish at best. The eledged "fight" was with friends of our program. Any conversations were done in private, off the show floor and handled in a friendly and professionl manner, there was never any "big blow up". All of us invloved did get a good laugh out of it of course, but lies are totally uncalled for. We know that this is only one or two of you. We spoke to all of our key affiliates in Las Vegas and ALL are extremly satisfied.
Anyways, we are back at the office and back to work. We had an amazing show and we are looking forward to the new year! If you have any questions, please follow the contact info in our program.
My icq 176384083
my email is [email protected]
my cell number is 734-718-3549
Best regards,
Jeff
Actually need to remove the traffic leaks I still have to 'em.
Someone didnot setup any bonuses for their proggy.
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